Cannot Enable Force HTTPS Redirect

teanmi

• March 14, 2023 02:35

I am trying to turn on Force HTTPS Redirect on my website but whenever I try to turn it on I am told "Some aliases for this domain may not have a working SSL certificate. My site has an SSL certificate but the service subdomains do not but I cannot find how to remove them. The list of the subdomains are: mail cpanel webmail webdisk cpcontacts cpcalendars autodiscover Is there any way I could remove them so I could turn on force https redirect on my website.

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  cPRex Jurassic Moderator

  • March 14, 2023 11:24

  Hey there! Do you have root access to this machine, or only access to the cPanel account? If you have root access, I would recommend checking the Apache configuration (/etc/apache2/conf/httpd.conf) to ensure the ServerAlias line for your specific domain has those subdomains included. If so, it would be best to fix the SSL errors instead of trying to exclude them.

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  teanmi

  • March 14, 2023 18:30

  I do not have root access to the machine. When I try I get some kind of error. Is there any way to do it in cPanel or do I have to figure out how to get root access?

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  cPRex Jurassic Moderator

  • March 14, 2023 18:37

  Unfortunately there won't be a way to get root access - you'll need to speak with your host to see if they can offer more guidance on this issue, as they could have adjusted the Service Domains for some reason.

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  teanmi

  • March 14, 2023 18:50

  Okay. Sorry I do have root access but I don't know how to use it. I'm very new to everything works and it's not my strong point. Do you have a guide on how to use it?

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  cPRex Jurassic Moderator

  • March 14, 2023 19:07

  cPanel access is specific to one domain. WHM access is for the root user, and lets you manage everything on your server. It would be best to create a ticket with our team so we can check things on our end.

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