E-Mail Auto Delete

parstech

• March 08, 2023 07:49

Hello, We use webmail, the system automatically deletes existing emails after an hour and they are not in the trash. Has anyone had a problem like this before?

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  cPRex Jurassic Moderator

  • March 08, 2023 14:17

  Hey there! There's nothing in cPanel by default that would be performing this type of email deletion. Is it possible there is a mail client connected to the address, and the messages are being downloaded to that system? Is it possible this has been configured on your system?

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  parstech

  • March 08, 2023 15:28

  Outlook is used, but after 14 days from the server there, I checked the delete part is turned off.

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  cPRex Jurassic Moderator

  • March 08, 2023 16:16

  The next thing to check would be data in /var/log/maillog on the system. We have some additional details on looking through that log here:

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