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Resend subaccount invitation? Remove expired flag? What is the expected workflow for expired invitations?

pkiff
How can I resend subaccount email invitation so a user can set their own password? and related, If I manually set the password for a user who can't find their invitation, how do I turn off the "Invitation expired" flag? I'm having difficulty with some email accounts on a cPanel subaccount. I have an add-on domain to my account. I sent out invitations to some new users so that they could create their own passwords on new email accounts on the add-on domain. Most invitations have expired. One invitation the user could not find the invitation, so I manually created a password for them. Now, in the User Manager, I have many users showing "Invite expired". I want to resend that invitation. BUT I don't want to delete their email account, because they have already received email to the account, and they haven't been able to read or download these new emails because they haven't yet been able to log in. Also, I have a user showing "Invite expired" who now has a functioning account with a valid password. I want to turn off the "Invite expired" flag for this user so that it does not show the red error "Invite expired" flag incorrectly for that user in the User Manager any longer. Finally, I don't think I understand the expected workflow for creating new email accounts like this, if cPanel/WHM doesn't have a built-in method for managing these cases. Maybe there is a different workflow that I should be following instead? Phil.

Comments

3 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! In the User Manager interface, can you click on the three dots on the right side of the Users Table and click "Re-Invite" to send that? I would expect that you'll see the option there for an expired invite. I don't have a way to clear the "Invite expired" flag, and I confirmed this with the developers. I created this feature request:
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  • pkiff
    Mmmm...I don't see any dots associated with the users in the User Manager interface that I'm looking at. I'm running cPanel 108.0.14. I tried logging in as root via WHM as well as logging in as the cPanel user that owns the subdomain in question. Attaching a screenshot.
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  • cPRex Jurassic Moderator
    I don't see the dots on my end either, although my test invite I created hasn't expired just yet. I've created a documentation case with our development team to see if we can get some more information about the Invite system added to User Manager | cPanel & WHM Documentation since I don't see anything there now.
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