Can't Access Webmail From "Error A fatal error or timeout occurred while processing this directive."

Faiiriz

• March 20, 2023 21:07

Hi everybody, I have a problem with rouncube webmail not being able to access due to the error "A fatal error or timeout occurred while processing this directive." I've tried several tutorials for this problem but the result is still the same. What should be done to solve this problem? Template::Exception: [TYPE]=[plugin] [INFO]=[Banner: plugin not found] [TEXT]=[

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  cPRex Jurassic Moderator

  • March 21, 2023 02:47

  Hey there! Do you have root access to the server, or only access to cPanel for your account? If you have root access, I would recommend checking the error log at /usr/local/cpanel/logs/error_log to see if there is more information there. If not, running "/scripts/upcp --force" often sorts out these issues. If you only have access to cPanel, you'll want to work with your hosting provider or datacenter to have them check the issue on their end.

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  Faiiriz

  • March 21, 2023 03:11

  I have checked the logs and there is a problem in roundcube and tried using the script and the result is still the same. Can I ask for an explanation about that? sometimes several email accounts can access roundcube webmail

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  cPRex Jurassic Moderator

  • March 21, 2023 14:16

  What did you find in the logs?

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  ErnestoHD

  • March 22, 2023 17:29

  Hello. I have the same issue, the content of error log file is the following: [2023-03-22 11:26:00 -0600] die [Internal Death while parsing ./webmail/jupiter/index.html 13060] Template::Exception: [TYPE]=[plugin] [INFO]=[Banner: plugin not found] [TEXT]=[ The log is really big, i try to paste it but it cant save.

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  cPRex Jurassic Moderator

  • March 22, 2023 17:47

  @ErnestoHD - did you try running "/scripts/upcp --force" on that server?

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  ErnestoHD

  • March 22, 2023 17:49

  @ErnestoHD - did you try running "/scripts/upcp --force" on that server?

  
  Yes I did, but the problem persist @cPRex

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  cPRex Jurassic Moderator

  • March 22, 2023 17:51

  It would be best to create a ticket with our support team to have us check that out if the forced update didn't resolve the issue.

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  ErnestoHD

  • March 22, 2023 17:56

  It would be best to create a ticket with our support team to have us check that out if the forced update didn't resolve the issue.

  
  Looks like it is an issue with upgrade toward version 108.Another customer with the same issue has report us the sameproblem, maybe an issue with Jupiter theme. I'll create the ticket... thank you @cPRex

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  ErnestoHD

  • March 22, 2023 18:07

  Fixed with command: "yum install cpanel-banners-plugin"

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  cPRex Jurassic Moderator

  • March 22, 2023 18:11

  Interesting - I'm glad you were able to get that working!

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  Faiiriz

  • March 25, 2023 03:55

  Hello. I was also able to solve the problem with the script: mv -v /usr/local/cpanel/base/webmail/jupiter /root/jupiter_theme_backup

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