CPANEL-42697 - Roundcube Identities Issue

DanielBull

• April 11, 2023 08:06

Hi there not sure if anyone can help, I have a pair of WHM/CPanel servers and on one of them I am getting the exact same issue as this guy:

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  cPRex Jurassic Moderator

  • April 11, 2023 14:35

  Hey there! Your issue is likely related to the problem outlined here:

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  DanielBull

  • April 11, 2023 16:21

  Thank you, the workaround in that link worked for me!

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  cPRex Jurassic Moderator

  • April 11, 2023 16:51

  I'm glad to hear it! We should have a more official fix coming out soon.

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  CAFMCL

  • April 12, 2023 09:56

  We have the same issue since today 04/12/2023 but are not able to read the proposed answer since everytime I try to login to access answer here:

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  cPRex Jurassic Moderator

  • April 13, 2023 15:24

  @CAFMCL - that page would be using your support/cPanel Store login. The fix on that page is to restore the database with this command: mysql roundcube < /var/cpanel/roundcube/roundcube.backup.sql
  while paying attention to this note: Note: Each backup contains a date at the end of the file name for example "1677800785". Restore the most recent copy of the backup where the contacts and identities were working successfully.

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  Quark

  • April 13, 2023 22:26

  This fix restores address books but due to schema changes other items like signatures and canned responses are broken... :( Hopefully a fix is forthcoming! In the meantime BACKUP your last good roundcube DB backup...

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  CAFMCL

  • April 14, 2023 13:36

  Thank you we had the same idea and it worked thanks!

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