AutoSSL not renewing some domains

stec

• April 27, 2023 03:48

Hi, We have successfully setup 5 domains with AutoSSl (let's encrypt). We use an external DNS -> Let's encrypt should query the website to validate the certificat. For one domain (the main one), AutoSSL isn't able to renew a certificat. In AutoSSL log: WARN DNS query error (domain.ltd/NS): SERVFAIL (2) 10:28:56 AM ERROR "domain.ltd" is unmanaged. Verify this domain"s registration and authoritative nameserver configuration to correct this problem. WARN DNS query error (www.domain.ltd" is unmanaged. Verify registration and authoritative nameserver configuration for this domain or "domain.ltd" to correct this problem. 10:28:56 AM WARN DNS query error (

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  cPRex Jurassic Moderator

  • April 27, 2023 14:01

  Hey there! If you run this command on the server, does that return the correct nameservers for the domain that is having issues with AutoSSL? /usr/local/cpanel/3rdparty/bin/perl -MCpanel::DnsRoots -MData::Dumper -e 'print Dumper(Cpanel::DnsRoots->new()->get_nameservers_for_domain("google.com"));'
  Just replace "google.com" while keeping the quotes, and the command will give you output.

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  stec

  • April 27, 2023 14:06

  yes it return the correct servers and each nameserver return correct IP when I resolve my domain with the command : dig xxx.gandi.net domain.ltd +short

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  cPRex Jurassic Moderator

  • April 27, 2023 14:56

  We may need to see a ticket on this issue so we can investigate directly. Could you submit one to our team and then post the number here so I can follow along?

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