Risk of forwarded emails getting filtered out by Mailchannels?

markus909

• May 27, 2023 01:17

How critical would you see this use case - a friend of mine (not a real paying client) needs email. They can't get Google Workspace (what I usually recommend). As they run their small website on my hosting, I can offer them a free cPanel mailbox. However, I am not sure how well the setup works because of Mailchannels outbounding filtering of my hosting provider. It is setup like this:

• cPanel mailbox
• Forwarding rule to forward every email from we@smallbusiness.com to smallbusiness@gmail.com ? this way no client setup is necessary on their phone, computer and they just have the single inbox they are used to
• Setup Gmail to be able to send as we@smallbusiness.com (Gmail alias) ? must be setup once, and then works on the phone as well as on the computer

Now I wonder whether this was a good or bad idea? I had the very same setup with Cloudways & Rackspace email for years without a problem. However, I learn a lot with my hosting provider which at the same time increases the amount of questions I am seeing many spam emails in the inbox of webmail.smallbusiness.com that are not being forwarded to smallbusiness@gmail.com Either it is filtered out by Gmail itself or it is filtered out by Mailchannels outbound filter (can I figure that out somehow which filter is applied) I am worried that a) some actual emails won't be forwarded to smallbusiness@gmail.com b) some emails sent from Gmail via we@smallbusiness.com won't be delivered as those could be also filtered by Mailchannels or some other way

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  cPRex Jurassic Moderator

  • May 30, 2023 14:38

  Hey there! By default, cPanel has the following option enabled inside the Exim Configuration Editor to reduce spam (or mail that looks like spam) being sent from your server: Do not forward mail to external recipients if it matches the Apache SpamAssassin" internal spam_score setting [?]
  so that is likely why you aren't seeing that forwarded.

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  markus909

  • May 30, 2023 22:29

  Alright - thanks you - then it seems it could be not even Mailchannels but SpamAssassin itself. So there are 3 layers in the end. 1. SpamAssasin forwarding filter, 2. Mailchannels outbound filter, 3. Gmail incoming filter

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