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New EC2 Instance - Cannot create Root User

scottrichardson
Hi all, I am experiencing some very odd behaviour with a new EC2 instance. I am trying to SSH into the system for the first time as ec2-user@IP-ADDRESS -i LOCATION/TO/key.pem When I log in and then enter sudo su -l, it is telling me to visit a web address at cprapid.com The issue is the subdomain it is telling me to go to DOES NOT match the elastic IP of the current machine. In fact, when I ssh into this new instance as ec2-user@ it is showing the WRONG IP address completely after my username in the command line. It's almost like it thinks this server already has a root user created. But I do not. And visiting the URL the command line is advising, doesn't resolve at all. It just times out. Any help is greatly appreciated. Scott

Comments

3 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! I'm not sure I am completely following the issue that is happening on your system, but every server does have a root user as "root" is created as part of the server setup process. I can't comment on the ec2-user access, but WHM is always accessible with the root username and password at
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  • quietFinn
    @scottrichardson when you log into your server in SSH you should 1st set root's password: sudo passwd root after that you can su to root: su - and you can connect to WHM with user root & the password you have set.
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  • scottrichardson
    @scottrichardson when you log into your server in SSH you should 1st set root's password: sudo passwd root after that you can su to root: su - and you can connect to WHM with user root & the password you have set.

    Yeah this is what I tried to do, however when I entered the commands to set the password, the ssh client told me to log into WHM for the first time and set the root password via that - which I did and it's now working. But just odd that it didn't follow the typical process as indicated in the cPanel documentation. When I set up my various CentOS WHM environments, I was able to set the root password via SSH as standard. Ultimately it doesn't really matter as I don't really use root via SSH for anything. Worth at least highlighting that my experience was different and for other people to be aware of it when setting up an EC-2 instance at AWS with the AlmaLinux+cPanel AMI.
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