Server Inaccessible after starting Elevate to almalinux

Dear All. Please help I am in a crisis My server is not accessible after reboot for over 100 minutes now. I want to create a ticket with WHM / Cpanel but I do not have the Support Access ID How Can I raise a ticket. This is a dedicated server hosted with Hetzner. I have requested Hetzner for Console Access. I am waiting for this. My IP Address is : 135.181.136.169 It is almost 110 minutes since I started the script. Should I reboot the server now through the Hetzner Console or should I wait for Console Access. What would the seniors here recommend. Thanks Amit Kalra Hi I have a Dedicated Server running WHM hosted at Hetzner with the following details: Primary IP Address : 135.181.136.169 It was running the following software CentOS v7.9.2009 STANDARD standard cPanel Version 110.0.7 Software Current Version MySQL 8.0.33 PHP 8.1 EasyApache 4 I checked the Elevate to Almalinux for blockers and when it confirmed there were no blockers I started the Elevate process. Here is the log of what happened before I lost connection. There was a ping response for some time after the first reboot and after that there has been no ping response at all. It is almost 60 minutes since I started the elevate process. I cannot run the check status script also I do not have SSH Access. Kindly suggest what I can do now. * 2023-06-18 06:04:14 [INFO] ****************************************************************************************** * 2023-06-18 06:04:14 [INFO] Installing service elevate-cpanel.service which will upgrade the server to AlmaLinux 8 * 2023-06-18 06:04:14 [INFO] Running: /usr/bin/systemctl daemon-reload * 2023-06-18 06:04:14 [INFO] * 2023-06-18 06:04:14 [INFO] * 2023-06-18 06:04:14 [INFO] Running: /usr/bin/systemctl enable elevate-cpanel.service * 2023-06-18 06:04:14 [INFO] * 2023-06-18 06:04:14 [INFO] Created symlink from /etc/systemd/system/multi-user.target.wants/elevate-cpanel.service to /etc/systemd/system/elevate-cpanel.service. * 2023-06-18 06:04:14 [INFO] * 2023-06-18 06:04:15 [INFO] Starting service elevate-cpanel.service # -------------------------> [WARN* 2023-06-18 06:04:15 [INFO] Running: /usr/bin/systemctl start elevate-cpanel.service ] # Monitoring upgrade file (stage=2) ; Running: tail -f /var/log/elevate-cpanel.log * 2023-06-18 06:04:15 [INFO] * 2023-06-18 06:03:42 (4102) [INFO] : extras imunify360 imunify360-rollout-1 imunify360-rollout-2 * 2023-06-18 06:03:42 (4102) [INFO] : imunify360-rollout-3 imunify360-rollout-4 imunify360-rollout-5 * 2023-06-18 06:03:42 (4102) [INFO] : imunify360-rollout-6 imunify360-rollout-7 imunify360-rollout-8 * 2023-06-18 06:03:42 (4102) [INFO] : mysql-connectors-community mysql-tools-community * 2023-06-18 06:03:42 (4102) [INFO] : mysql80-community updates wp-toolkit-cpanel * 2023-06-18 06:03:42 (4102) [INFO] : wp-toolkit-thirdparties * 2023-06-18 06:03:42 (4102) [INFO] Cleaning up list of fastest mirrors * 2023-06-18 06:03:42 (4102) [INFO] Other repos take up 3.5 M of disk space (use --verbose for details) * 2023-06-18 06:03:42 (4119) [INFO] * 2023-06-18 06:03:42 (4088) [INFO] Running: /usr/bin/yum check-update -q * 2023-06-18 06:03:42 (4089) [INFO] * 2023-06-18 06:03:59 (4119) [INFO] * 2023-06-18 06:03:59 (1721) [INFO] Checking /scripts/sysup * 2023-06-18 06:03:59 (4088) [INFO] Running: /scripts/sysup * 2023-06-18 06:03:59 (4089) [INFO] * 2023-06-18 06:03:59 (4102) [INFO] checkyum version 22.3 (excludes: bind-chroot) * 2023-06-18 06:03:59 (4102) [INFO] All Needed Packages are already installed. * 2023-06-18 06:03:59 (4119) [INFO] * 2023-06-18 06:04:13 (778) [INFO] Checking EasyApache profile compatibility with AlmaLinux 8. * 2023-06-18 06:04:13 (2236) [INFO] Running: /usr/local/bin/ea_current_to_profile --target-os=AlmaLinux_8 * 2023-06-18 06:04:13 (2259) [INFO] Backed up EA4 profile to /etc/cpanel/ea4/profiles/custom/current_state_at_2023-06-18_06:04:13_modified_for_AlmaLinux_8.json * 2023-06-18 06:04:14 (269) [INFO] There is no known blockers to start the elevation process. You can consider running: /scripts/elevate-cpanel --start --upgrade-to=almalinux * 2023-06-18 06:04:14 (5692) [INFO] ****************************************************************************************** * 2023-06-18 06:04:14 (5693) [INFO] * * 2023-06-18 06:04:14 (5694) [INFO] * Starting stage 1 of 5: Installing elevate-cpanel.service service * 2023-06-18 06:04:14 (5695) [INFO] * * 2023-06-18 06:04:14 (5696) [INFO] ****************************************************************************************** * 2023-06-18 06:04:14 (4257) [INFO] Installing service elevate-cpanel.service which will upgrade the server to AlmaLinux 8 * 2023-06-18 06:04:14 (4088) [INFO] Running: /usr/bin/systemctl daemon-reload * 2023-06-18 06:04:14 (4089) [INFO] * 2023-06-18 06:04:14 (4119) [INFO] * 2023-06-18 06:04:14 (4088) [INFO] Running: /usr/bin/systemctl enable elevate-cpanel.service * 2023-06-18 06:04:14 (4089) [INFO] * 2023-06-18 06:04:14 (4102) [INFO] Created symlink from /etc/systemd/system/multi-user.target.wants/elevate-cpanel.service to /etc/systemd/system/elevate-cpanel.service. * 2023-06-18 06:04:14 (4119) [INFO] * 2023-06-18 06:04:15 (4291) [INFO] Starting service elevate-cpanel.service * 2023-06-18 06:04:15 (4088) [INFO] Running: /usr/bin/systemctl start elevate-cpanel.service * 2023-06-18 06:04:15 (4089) [INFO] * 2023-06-18 06:04:15 (4119) [INFO] * 2023-06-18 06:04:15 [INFO] * 2023-06-18 06:04:15 (5692) [INFO] ****************************************************************************************** * 2023-06-18 06:04:15 (5693) [INFO] * * 2023-06-18 06:04:15 (5694) [INFO] * Starting stage 2 of 5 * 2023-06-18 06:04:15 (5695) [INFO] * * 2023-06-18 06:04:15 (5696) [INFO] ****************************************************************************************** * 2023-06-18 06:04:15 (5338) [DEBUG] Running /usr/local/cpanel/scripts/elevate-cpanel (181082/21e8b8f219c4b68b3119a47a19ed904a /usr/local/cpanel/scripts/elevate-cpanel) * 2023-06-18 06:04:15 (4088) [INFO] Running: /usr/bin/yum clean all * 2023-06-18 06:04:15 (4089) [INFO] * 2023-06-18 06:04:15 (4102) [INFO] Loaded plugins: fastestmirror, universal-hooks * 2023-06-18 06:04:15 (4102) [INFO] Cleaning repos: EA4 cpanel-addons-production-feed cpanel-plugins base epel * 2023-06-18 06:04:15 (4102) [INFO] : extras imunify360 imunify360-rollout-1 imunify360-rollout-2 * 2023-06-18 06:04:15 (4102) [INFO] : imunify360-rollout-3 imunify360-rollout-4 imunify360-rollout-5 * 2023-06-18 06:04:15 (4102) [INFO] : imunify360-rollout-6 imunify360-rollout-7 imunify360-rollout-8 * 2023-06-18 06:04:15 (4102) [INFO] : mysql-connectors-community mysql-tools-community * 2023-06-18 06:04:15 (4102) [INFO] : mysql80-community updates wp-toolkit-cpanel * 2023-06-18 06:04:15 (4102) [INFO] : wp-toolkit-thirdparties * 2023-06-18 06:04:15 (4102) [INFO] Cleaning up list of fastest mirrors * 2023-06-18 06:04:15 (4102) [INFO] Other repos take up 3.5 M of disk space (use --verbose for details) * 2023-06-18 06:04:15 (4119) [INFO] * 2023-06-18 06:04:15 (4088) [INFO] Running: /scripts/update-packages * 2023-06-18 06:04:15 (4089) [INFO] * 2023-06-18 06:04:15 (4102) [INFO] checkyum version 22.3 (excludes: bind-chroot) * 2023-06-18 06:04:32 (4102) [INFO] Loaded plugins: fastestmirror, universal-hooks * 2023-06-18 06:04:32 (4102) [INFO] Determining fastest mirrors * 2023-06-18 06:04:32 (4102) [INFO] * EA4: 178.18.193.52 * 2023-06-18 06:04:32 (4102) [INFO] * cpanel-addons-production-feed: 178.18.193.52 * 2023-06-18 06:04:32 (4102) [INFO] * cpanel-plugins: 178.18.193.52 * 2023-06-18 06:04:32 (4102) [INFO] * base: centos.mirror.iphh.net * 2023-06-18 06:04:32 (4102) [INFO] * epel: www.nic.funet.fi * 2023-06-18 06:04:33 (4102) [INFO] * extras: ftp.hosteurope.de * 2023-06-18 06:04:33 (4102) [INFO] * updates: centosmirror.netcup.net * 2023-06-18 06:04:37 (4102) [INFO] No packages marked for update * 2023-06-18 06:04:37 (4119) [INFO] * 2023-06-18 06:04:37 (4088) [INFO] Running: /usr/bin/systemctl disable --now cpanel * 2023-06-18 06:04:37 (4089) [INFO] * 2023-06-18 06:04:37 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/cpanel.service. * 2023-06-18 06:04:38 (4119) [INFO] * 2023-06-18 06:04:38 (4088) [INFO] Running: /usr/bin/systemctl disable --now cpdavd * 2023-06-18 06:04:38 (4089) [INFO] * 2023-06-18 06:04:38 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/cpdavd.service. * 2023-06-18 06:04:39 (4119) [INFO] * 2023-06-18 06:04:39 (4088) [INFO] Running: /usr/bin/systemctl disable --now cpipv6 * 2023-06-18 06:04:39 (4089) [INFO] * 2023-06-18 06:04:39 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/cpipv6.service. * 2023-06-18 06:04:39 (4119) [INFO] * 2023-06-18 06:04:39 (4088) [INFO] Running: /usr/bin/systemctl disable --now dnsadmin * 2023-06-18 06:04:39 (4089) [INFO] * 2023-06-18 06:04:39 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/dnsadmin.service. * 2023-06-18 06:04:39 (4119) [INFO] * 2023-06-18 06:04:40 (4088) [INFO] Running: /usr/bin/systemctl disable --now dovecot * 2023-06-18 06:04:40 (4089) [INFO] * 2023-06-18 06:04:40 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/dovecot.service. * 2023-06-18 06:04:41 (4119) [INFO] * 2023-06-18 06:04:41 (4088) [INFO] Running: /usr/bin/systemctl disable --now exim * 2023-06-18 06:04:41 (4089) [INFO] * 2023-06-18 06:04:41 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/exim.service. * 2023-06-18 06:04:41 (4119) [INFO] * 2023-06-18 06:04:41 (4088) [INFO] Running: /usr/bin/systemctl disable --now ipaliases * 2023-06-18 06:04:41 (4089) [INFO] * 2023-06-18 06:04:41 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/ipaliases.service. * 2023-06-18 06:04:42 (4119) [INFO] * 2023-06-18 06:04:42 (4088) [INFO] Running: /usr/bin/systemctl disable --now mailman * 2023-06-18 06:04:42 (4089) [INFO] * 2023-06-18 06:04:42 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/mailman.service. * 2023-06-18 06:04:42 (4119) [INFO] * 2023-06-18 06:04:42 (4088) [INFO] Running: /usr/bin/systemctl disable --now mysqld * 2023-06-18 06:04:42 (4089) [INFO] * 2023-06-18 06:04:42 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/mysqld.service. * 2023-06-18 06:04:43 (4119) [INFO] * 2023-06-18 06:04:43 (4088) [INFO] Running: /usr/bin/systemctl disable --now pdns * 2023-06-18 06:04:43 (4089) [INFO] * 2023-06-18 06:04:43 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/pdns.service. * 2023-06-18 06:04:43 (4119) [INFO] * 2023-06-18 06:04:43 (4088) [INFO] Running: /usr/bin/systemctl disable --now crond * 2023-06-18 06:04:43 (4089) [INFO] * 2023-06-18 06:04:43 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/crond.service. * 2023-06-18 06:04:44 (4119) [INFO] * 2023-06-18 06:04:44 (4088) [INFO] Running: /usr/bin/systemctl disable --now tailwatchd * 2023-06-18 06:04:44 (4089) [INFO] * 2023-06-18 06:04:44 (4102) [INFO] Removed symlink /etc/systemd/system/multi-user.target.wants/tailwatchd.service. * 2023-06-18 06:04:45 (4119) [INFO] * 2023-06-18 06:04:45 (5641) [DEBUG] Running 'pre_leapp' from KernelCare component. * 2023-06-18 06:04:45 (5641) [DEBUG] Running 'pre_leapp' from Grub2 component. * 2023-06-18 06:04:45 (5692) [INFO] ****************************************************************************************** * 2023-06-18 06:04:45 (5693) [INFO] * * 2023-06-18 06:04:45 (5694) [INFO] * Rebooting into stage 3 of 5 * 2023-06-18 06:04:45 (5695) [INFO] * * 2023-06-18 06:04:45 (5696) [INFO] ****************************************************************************************** * 2023-06-18 06:04:47 (4088) [INFO] Running: /usr/sbin/reboot now * 2023-06-18 06:04:47 (4089) [INFO] Log for the script to do a dry test Elevate Check Log login as: root Authenticating with public key "rsa-key-20140519" Passphrase for key "rsa-key-20140519": Last login: Sat Jun 17 20:54:07 2023 from 122.160.34.116 [root@exl1 ~]# root -bash: root: command not found [root@exl1 ~]# dix2125 -bash: dix2125: command not found [root@exl1 ~]# # Check AlmaLinux 8 upgrade (dry run mode) [root@exl1 ~]# /scripts/elevate-cpanel --check --upgrade-to=almalinux * 2023-06-17 20:56:24 [INFO] Successfully verified signature for cpanel (key types: release). * 2023-06-17 20:56:25 [WARN] You have postgresql-server version 9.2 installed. This will be upgraded irreversibly to version 10.0 when you switch to AlmaLinux 8 * 2023-06-17 20:56:25 [INFO] Checking if your system is up to date: * 2023-06-17 20:56:25 [INFO] Running: /usr/bin/yum clean all * 2023-06-17 20:56:25 [INFO] * 2023-06-17 20:56:25 [INFO] Loaded plugins: fastestmirror, universal-hooks * 2023-06-17 20:56:25 [INFO] Cleaning repos: EA4 cpanel-addons-production-feed cpanel-plugins base epel * 2023-06-17 20:56:25 [INFO] : extras imunify360 imunify360-rollout-1 imunify360-rollout-2 * 2023-06-17 20:56:25 [INFO] : imunify360-rollout-3 imunify360-rollout-4 imunify360-rollout-5 * 2023-06-17 20:56:25 [INFO] : imunify360-rollout-6 imunify360-rollout-7 imunify360-rollout-8 * 2023-06-17 20:56:25 [INFO] : mysql-connectors-community mysql-tools-community * 2023-06-17 20:56:25 [INFO] : mysql80-community updates wp-toolkit-cpanel * 2023-06-17 20:56:25 [INFO] : wp-toolkit-thirdparties * 2023-06-17 20:56:25 [INFO] Cleaning up list of fastest mirrors * 2023-06-17 20:56:25 [INFO] Other repos take up 3.5 M of disk space (use --verbose for details) * 2023-06-17 20:56:25 [INFO] * 2023-06-17 20:56:25 [INFO] Running: /usr/bin/yum check-update -q * 2023-06-17 20:56:25 [INFO] * 2023-06-17 20:56:44 [INFO] * 2023-06-17 20:56:44 [INFO] Checking /scripts/sysup * 2023-06-17 20:56:44 [INFO] Running: /scripts/sysup * 2023-06-17 20:56:44 [INFO] * 2023-06-17 20:56:44 [INFO] checkyum version 22.3 (excludes: bind-chroot) * 2023-06-17 20:56:44 [INFO] All Needed Packages are already installed. * 2023-06-17 20:56:44 [INFO] * 2023-06-17 20:57:02 [INFO] Checking EasyApache profile compatibility with AlmaLinux 8. * 2023-06-17 20:57:02 [INFO] Running: /usr/local/bin/ea_current_to_profile --target-os=AlmaLinux_8 --output=/tmp/_XpieTO30C/ea_profile.json * 2023-06-17 20:57:03 [INFO] Backed up EA4 profile to /tmp/_XpieTO30C/ea_profile.json * 2023-06-17 20:57:04 [INFO] There is no known blockers to start the elevation process. You can consider running: /scripts/elevate-cpanel --start --upgrade-to=almalinux [root@exl1 ~]#