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Updating package not working

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8 comments

  • cPRex Jurassic Moderator
    Hey there! Is it possible there are issues with CageFS for the users? If you're using CageFS, can you try rebuilding that to see if that helps the situation, or maybe provides a clue about the root of the problem?
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  • vanessa
    When you update a package in WHM, you have to then reapply the package to existing users. At least this has been my experience so far. You can do this in mass with the API, for example: for user in `grep PLAN=PackageName /var/cpanel/users/* | cut -d/ -f5 | cut -d: -f1` ; do whmapi1 --output=jsonpretty changepackage user=$user pkg='PackageName' done
    Change PackageName to the name of the package, and the above will search for all users using that package and reapply it to them.
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  • cPRex Jurassic Moderator
    @vanessa - interesting - that should *not* be a requirement for editing packages, as any changes should be automatically applied to users with that package immediately.
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  • vanessa
    I agree, but I just checked on a server running CL8+112 and when I edit the specs of the package, they do not apply to the account until I reapply the package to the account. Possible bug? maybe, but AFAIK it's always behaved this way :)
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  • cPRex Jurassic Moderator
    Interesting - let me do some testing with this and I'll get back with you!
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  • cPRex Jurassic Moderator
    Just for clarification, when you say "they don't apply to the account" where specifically are you looking on the system? Somewhere in WHM or cPanel or both?
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  • vanessa
    So I have an account user1 assigned to a package called "test1" with limited features. When I change the disk quota or set any of the features to "unlimited", I then log into cPanel and see on the right-hand panel showing stats that the features and disk space have not changed.
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  • cPRex Jurassic Moderator
    I wasn't able to reproduce on a CL8 machine. I created a package, then created an account, logged into cPanel to see the really low disk space I used, then edited the package, then re-logged in to cPanel and I see a really high disk space number. I then repeated the same test with CageFS installed and enabled, and saw the same thing. Could it be browser cache somehow?
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