CPANEL's global filter not working for me
I have whitelisted several sender domains, say sender.com, in the Global filter of a CPANEL account. These are marked as "Stop Processing rules".
However, we are still not able to get emails from these domains delivered to the inbox. These are getting delivered to the spam box (user+spam@recipient.com).
Please suggest what could be wrong!
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Hey there! I'm not completely sure what you're trying to do. The "stop processing rules" option just makes it so the triggered variables stop processing any other rules that may be further down on the list - it doesn't completely remove the email address from all the rules. If you want to whitelist an address from the spam box, you can do that from cPanel >> Spam Filters, click "Show additional configurations" under the Advanced section, then click "Edit spam whitelist settings" to add an email address to the whitelist. That will ensure messages from that address do not get marked as spam. 0 -
I understand. Thanks for the explanation. I added the addresses to the whitelist also. Still, it has not helped. We keep getting the mail in the spam box. What else can I check? 0 -
The next thing I would check would be the Exim log directly (/var/log/exim_mainlog) to see if there are more details there about why the message is being marked as spam. 0 -
At present, we have the following: A. Cpanel | Global filter. 1st rule: From contains name@example.com, stop processing all rules. No use as suggested by you. B. Cpanel | Spam filters | Additional Configuration Whitelist from *@example.com Still being marked as spam. C. As per the headers of the spamboxed mail, the spam score is > 5 because it is given 5 penalty points due to the rule 5.0 KAM_SOMETLD_ARE_BAD_TLD .stream, .trade, .pw, .top, .press, .guru, .casa & .date TLD Abuse The mail does not have any such TLD reference D. 2023-06-27 16:13:35 1qE6AW-xxxxxxx-29 <= name@example.com H=mail-qt1-f172.google.com [x.x.x.x]:60416 P=esmtps X=TLS1.3:TLS_AES_128_GCM_SHA256:128 CV=no S=35907 id=CABnJHzkvfEaTPpB-EB58KGNEMnjN5pHrnv=TXCxxxxxx@mail.gmail .com T="Subject of the mail" for name@recipient.com 0 -
Additionally, I have also whitelisted the domain in the Exim configuration manager. :( 0 -
I'd recommend submitting a ticket on this one. If it's adjusting the score based on a TLD that isn't there, we might be able to file a case with our developers to get that fixed. 0
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