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GDPR and data collection

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5 comments

  • cPRex Jurassic Moderator
    Hey there!
    I asked cPanel and was directed to the company's own privacy policy, which covers use of cPanel's own website and services but doesn't appear to relate to information collected by cPanel via visits to user websites.

    That's because we don't. I don't think we're particularly interested in who visits your websites as we just are interested in data about the cPanel interface and tools themselves. We also *absolutely cannot* provide legal advice on the Forums. If you need such a document drafted, you'll have to contact a lawyer.
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  • Stumped
    Thanks! With what you've said in mind, it looks like I've mischaracterised the issue so please excuse me for that. I'll try to rephrase it. The screengrab of my completely anonymised visitors page might help. So, I don't actively collect visitor data. CPanel doesn't collect any of my visitor data. I can, however, access some basic visitor data such as IP address via the 'visitors' panel. Stripping away the issue of GDPR, and viewing it purely in terms of a cPanel feature, what user data do I have access to as part of my cPanel use? (I'm assuming that's the IP address, URL, what time they visited, amount of data used, and user agent, but it isn't clear if that's exhaustive.) And how long is that stored for? Thanks again,
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  • cPRex Jurassic Moderator
    The logs capture the same thing a standard Apache log would - time, IP address, and user agent, which typically tells us the type of browser they were using.
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  • Stumped
    Thanks again, Am I right in thinking they'll be stored on the server for an amount of time as set by hosting service? (Meaning I should go to them to ask how long such data is stored for.) Very grateful for your patience with this.
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  • cPRex Jurassic Moderator
    Yes, they would be there as long as the logs are set to rotate. Details on that can be found here - cPanel Log Rotation Configuration | cPanel & WHM Documentation
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