CPhulk Issues
Hello,
I hope you are doing well. Since many days i am facing some issues with cphulk. Lets suppose I have added some countries in blacklist so nobody should be able to login from that countries. But websites are also not accessible from that country.
Another issue i found is i have whitelisted xyz country but still many users on daily basis saying we are getting invalid login error. When i whitelist their IP in cphulk then it works.
After all when i add IP full range for example 111.111.0.0/16 still users get error on ips 111.111.23.21 invalid login. So please tell me how i solve this issue?
-
Hey there! It doesn't sound like cPHulk is working properly if the users are being completely blocked from your system, as it really should only be blocking logins and not access to the system in general. I will say that no country code blocking system is perfect, so the second issue you're seeing isn't surprising. It might be best to submit a ticket to our team so we can see the bad behavior in action. 0 -
Hey there! It doesn't sound like cPHulk is working properly if the users are being completely blocked from your system, as it really should only be blocking logins and not access to the system in general. I will say that no country code blocking system is perfect, so the second issue you're seeing isn't surprising. It might be best to submit a ticket to our team so we can see the bad behavior in action.
Ok i will create ticket.0 -
Let me know that ticket number once you've created it so I can follow along! 0 -
Let me know that ticket number once you've created it so I can follow along!
Ticket: #950876510 -
Thanks for that - I'm following along with that ticket now. 0
Please sign in to leave a comment.
Comments
5 comments