elevation - step 4 failed

penhole

• July 07, 2023 12:09

Any suggestions on fixing the attached error? /command failed. Fix it and run command. at /usr/local/cpanel/scripts/elevate-cpanel line 40

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  cPanelWilliam

  • July 07, 2023 17:34

  Hey! Based on the screenshot, the Elevate process failed because the server could not resolve repo.almalinux.org. If you run a command such as curl repo.almalinux.org
  from the command line on the server, can it resolve repo.almalinux.org? These DNS resolution problems are often due to networking or DNS resolver issues. If your server is having trouble resolving domains, using a different DNS resolver might help:

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  penhole

  • July 07, 2023 17:49

  your most likely right. I tried the curl and it failed. also upon reboot from step 3 to 4 I now have the firewall annoying displaying in the terminal constantly. i tried to shut down firewalld but it isn't running.

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  cPanelWilliam

  • July 07, 2023 18:28

  I'd suggest running curl -4 repo.almalinux.org
  to see if your server can resolve repo.almalinux.org without IPv6. If that curl command can resolve repo.almalinux.org, it indicates an IPv6 networking issue on the server. In that case, disabling IPv6 could help to allow the Elevate process to continue past stage 4:

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  penhole

  • July 10, 2023 13:30

  It feels like a routing issue as I am unable to resolve DNS or hit any IP externally.

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  SimpleSonic

  • July 10, 2023 14:04

  What do you have set for your resolvers?: /etc/resolv.conf
  Try using: nameserver 8.8.8.8 nameserver 8.8.4.4
  

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