Mail sent from email client stuck in queue
We recently transferred our cpanel accounts from one VPS to another .
After the transfer it seems we are not able to send emails using any email client (webmail works correctly).
All emails sent to any domain outside the VPS are stuck in the queue and mail delivery report status ends up being " Remote host closed connection in response to end of data "
If we try to force send an email we get the following log in queue manager
LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1qMbzZ-0009ab-2b
delivering 1qMbzZ-0009ab-2b
Connecting to dedrelay.secureserver.net [208.109.80.54]:25 ... TFO mode sendto, no data: EINPROGRESS
connected
SMTP<< 220 p3plsmtpout002.prod.phx3.secureserver.net : HOSTING RELAY : ESMTP Ded Hosting relay server ready
SMTP>> EHLO ***.***.***.***
SMTP<< 250-p3plsmtpout002.prod.phx3.secureserver.net hello [***.***.***.***], pleased to meet you
250-HELP
250-SIZE 50000000
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-STARTTLS
250 OK
SMTP>> STARTTLS
SMTP<< 220 2.0.0 Ready to start TLS
SMTP>> EHLO ***.***.***.***
SMTP<< 250-p3plsmtpout002.prod.phx3.secureserver.net hello [***.***.***.***], pleased to meet you
250-HELP
250-SIZE 50000000
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 OK
SMTP>> MAIL FROM:<****@******.***> SIZE=27126
SMTP<< 250 2.1.0 <****@******.***> sender ok
SMTP>> RCPT TO:<****@******.***>
SMTP<< 250 2.1.5 <****@******.***> recipient ok
SMTP>> DATA
SMTP<< 354 OK
SMTP>> (writing message)
SMTP>> .
SMTP(closed)<<
LOG: MAIN
H=dedrelay.secureserver.net [208.109.80.54]: Remote host closed connection in response to end of data
SMTP(close)>>
cmdlog: '220:EHLO:250-:STARTTLS:220:EHLO:250-:MAIL:250:RCPT:250:DATA:354:.'
Connecting to dedrelay.secureserver.net [208.109.80.210]:25 ... TFO mode sendto, no data: EINPROGRESS
connected
SMTP<< 220 p3plsmtps2ded01.prod.phx3.secureserver.net : HOSTING RELAY : ESMTP Ded Hosting relay server ready
SMTP>> EHLO ***.***.***.***
SMTP<< 250-p3plsmtps2ded01.prod.phx3.secureserver.net hello [**.**.**.***], pleased to meet you
250-HELP
250-SIZE 50000000
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-STARTTLS
250 OK
SMTP>> STARTTLS
SMTP<< 220 2.0.0 Ready to start TLS
SMTP>> EHLO ***.***.***.***
SMTP<< 250-p3plsmtps2ded01.prod.phx3.secureserver.net hello [**.**.**.***], pleased to meet you
250-HELP
250-SIZE 50000000
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 OK
SMTP>> MAIL FROM:<****@******.***> SIZE=27126
SMTP<< 250 2.1.0 <****@******.***> sender ok
SMTP>> RCPT TO:<****@******.***>
SMTP<< 250 2.1.5 <****@******.***> recipient ok
SMTP>> DATA
SMTP<< 354 OK
SMTP>> (writing message)
SMTP>> .
SMTP(closed)<<
LOG: MAIN
H=dedrelay.secureserver.net [208.109.80.210]: Remote host closed connection in response to end of data
SMTP(close)>>
cmdlog: '220:EHLO:250-:STARTTLS:220:EHLO:250-:MAIL:250:RCPT:250:DATA:354:.'
LOG: MAIN
== ****@*******.com R=send_to_smart_host T=remote_smtp defer (-18) H=dedrelay.secureserver.net [208.109.80.210]: Remote host closed connection in response to end of data
please note that the process hangs for around 5 minutes on SMTP>> (writing message) before continuing and the mail stays in queue since it's not sent
I really appreciate any help regarding this matter.
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Thanks - I'm following along with that ticket now!
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It looks like there may have been a temporary issue with the smarthost on the machine, but from what we are seeing email is working fine after a bit of delay.
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cPRex The issue is recurring. I've had at least one outgoing email blocked and held in queue for 48 hours now. I'm fairly confident it is a GoDaddy issue, but I did want to keep this thread updated as it is a top hit when searching for OPs errors.
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Thanks for letting us know!
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