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Bug in WP Toolkit cloning tool

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3 comments

  • cPRex Jurassic Moderator
    @webcoreinc - I'm sorry you had this experience! I'm not entirely sure I'm following along with exactly what happened with the redirection though. The best thing to do when this happens would be to submit a ticket, either to your hosting provider if your license is purchased through them, or to us directly, so we can see the issue in action. Since the problem has been resolved, there likely isn't much for us to check. If you have any additional details to provide or if you could somehow recreate this issue in a testing environment for us to look at, we'd be happy to investigate through a ticket.
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  • webcoreinc
    @webcoreinc - I'm sorry you had this experience! I'm not entirely sure I'm following along with exactly what happened with the redirection though. The best thing to do when this happens would be to submit a ticket, either to your hosting provider if your license is purchased through them, or to us directly, so we can see the issue in action. Since the problem has been resolved, there likely isn't much for us to check. If you have any additional details to provide or if you could somehow recreate this issue in a testing environment for us to look at, we'd be happy to investigate through a ticket.

    We submitted a ticket and our reply was the email from legal which we have forwarded to our atty. The reply from support was about as helpfule as the one from Mr. Smart Guy cPRex. So congrats on awesome customer support. I've been using cPanel for as long as i can remember and I believe it's time we look for a replacement. There's a lot of alternatives these days. I'm in charge of all solutions for our companies and the call is 100% mine. WP Toolkit's cloning tool has a major flaw. I could have had my devs find it, but I already paid them to fix the disaster wp toolkit created and i"m not paying them any more to troubleshoot. Our goal was to simply get our sites back online. I was clear in my OP about the issue. We cloned a wp install from one acct to a new account. Wp toolkit somehow co-mingled the two accounts and wrecked both installs. Once again, I don't have every detail as we simply restored the cloned site form a backup and wiped the new acct and installed worpdress manually vs using wp tookits cloning tool as we no longer trust it. Bottom line, the clone tool is defective.
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  • cPRex Jurassic Moderator
    Since you mentioned potential legal action, I have to lock this thread and stop further comments.
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