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Transfer from Plesk error

Comments

7 comments

  • cPRex Jurassic Moderator
    Hey there! In general, you can ignore this error if the data is being moved properly. If this error is fatal and causing the transfer to fail, please open a ticket with our team so we can do some more investigating into the transfer system.
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  • charltonhosting
    Okay I will open a ticket, it causes the transfer to fail.
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  • cPRex Jurassic Moderator
    Can you post the ticket number here so I can follow along?
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  • charltonhosting
    yeah sure, ticket number is #95103797
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  • cPRex Jurassic Moderator
    Thanks for that - I'm following along with that ticket now.
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  • charltonhosting
    Okay, I've got it all sorted, turns out my plesk usernames were wrong. You can change usernames using these steps:
    • Log into Plesk as 'admin'
    • Click 'Websites & Domains'
    • Click on the domain to expand hosting settings
    • Click 'Web Hosting Access'
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  • cPRex Jurassic Moderator
    I'm glad we were able to help track that down with you!
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