Transfer from Plesk error

charltonhosting

• August 07, 2023 20:47

I have managed to transfer one of my domains over to cpanel with no problems, but I am having issues transfering the rest. On both of the domains, I am getting the same error when I transfer. ERROR: Unknown option: compressed ERROR: Unknown option: mysql ERROR: No UID for unprivilged user was specificed at /tmp/Sjfj1r5PI1/lib/Cpanel/Pkgacct/Archive.pm line 99. Can someone please help?

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  cPRex Jurassic Moderator

  • August 08, 2023 10:32

  Hey there! In general, you can ignore this error if the data is being moved properly. If this error is fatal and causing the transfer to fail, please open a ticket with our team so we can do some more investigating into the transfer system.

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  charltonhosting

  • August 08, 2023 12:02

  Okay I will open a ticket, it causes the transfer to fail.

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  cPRex Jurassic Moderator

  • August 08, 2023 14:51

  Can you post the ticket number here so I can follow along?

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  charltonhosting

  • August 08, 2023 16:35

  yeah sure, ticket number is #95103797

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  cPRex Jurassic Moderator

  • August 08, 2023 19:32

  Thanks for that - I'm following along with that ticket now.

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  charltonhosting

  • August 08, 2023 20:56

  Okay, I've got it all sorted, turns out my plesk usernames were wrong. You can change usernames using these steps:

  • Log into Plesk as 'admin'
  • Click 'Websites & Domains'
  • Click on the domain to expand hosting settings
  • Click 'Web Hosting Access'

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  cPRex Jurassic Moderator

  • August 09, 2023 09:56

  I'm glad we were able to help track that down with you!

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