SSL issue on other records

retechpro

• August 16, 2023 11:02

Hi facing this issue in cpanel, I"m using lets encrypt.I received mail that SSL installed on main domain like domain.com but other like mail.domain.com

• 

  cPRex Jurassic Moderator

  • August 16, 2023 16:27

  Hey there! Mail, cPanel, and webmail, are service domains on the system. You'll want to ensure that WHM >> Tweak Settings has the "Service subdomain" option set to "On" or these will not be created on the system at the time the account is created. If you enable this after a domain exists, you may need to manually create the DNS records for those domains.

  0
• 

  retechpro

  • August 16, 2023 17:02

  Hey there! Mail, cPanel, and webmail, are service domains on the system. You'll want to ensure that WHM >> Tweak Settings has the "Service subdomain" option set to "On" or these will not be created on the system at the time the account is created. If you enable this after a domain exists, you may need to manually create the DNS records for those domains.

  
  Option is enable by default. What should i have to do next.

  0
• 

  cPRex Jurassic Moderator

  • August 16, 2023 17:28

  Can you confirm the mail DNS record does *not* exist in the DNS zone for the domain?

  0
• 

  retechpro

  • August 16, 2023 17:34

  Can you confirm the mail DNS record does *not* exist in the DNS zone for the domain?

  
  mail cname record and webmail A record already showing in whm dns manager. But not showing in cPanel.

  0
• 

  cPRex Jurassic Moderator

  • August 16, 2023 20:03

  cPanel wouldn't show all the records unless you have the advanced zone editor enabled and then choose the "manage" option in the zone, so I think that's normal. Are there Apache vhosts for these domains on the system? That is what determines what domains are included in the SSL certificates.

  0
• 

  retechpro

  • August 17, 2023 11:36

  cPanel wouldn't show all the records unless you have the advanced zone editor enabled and then choose the "manage" option in the zone, so I think that's normal. Are there Apache vhosts for these domains on the system? That is what determines what domains are included in the SSL certificates.

  
  What is apache vhosts. How to check it. still i am unable to sort out the issue

  0
• 

  cPRex Jurassic Moderator

  • August 17, 2023 11:55

  Apache vhosts are what are used to serve website content, and without the mail domain present, AutoSSL would not be able to issue the certificate. It might be best to create a ticket on this issue so we can take a look.

  0

Please sign in to leave a comment.