SSL Certificate Install

prem_anand

• September 07, 2023 16:17

Hello, I am trying to update my SSL certificate for my website in cPanel. I got the updated SSL .crt from godaddy and was able to upload the certificate. When, I went to "Manage SSL Certificates", the SSL certificate is empty and not able to install the new certs. Have anybody seen this error before?

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  cPRex Jurassic Moderator

  • September 07, 2023 21:30

  Hey there! I'm not totally sure where that screenshot is coming from. Once you are logged into cPanel, can you visit this URL by adjusting the URL you are logged in with? /jupiter/ssl/install.html For example, the full URL for the main page would be

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  prem_anand

  • September 08, 2023 13:24

  Yes, I was able to see the page and it is asking me to purchase new certs. I have already purchased wild card cert from godaddy. It is not allowing me to install my paid cert.

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  cPRex Jurassic Moderator

  • September 08, 2023 13:25

  Thanks for the clarification. You'll need to reach out to your hosting provider as the server owner will have to investigate this issue. There isn't much else you can do as the cPanel account owner as this is one of those things that should just work.

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  ffeingol

  • September 08, 2023 13:40

  It's possible that your host has disabled your ability to generate private keys/install SSL certs in cPanel. As @cPRex said, you'll have to contact your host.

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