Website not loading first time

retechpro

• September 09, 2023 04:40

Hi, I"m facing strange issue on one of my server. When we open website it show error : This Site can"t be reached Check if there is a typo in domain.com DNS_PROBE_FINISHED_NXDOMAIN If we refresh it works. But first time it show error while opening What could be the reason behind it if anyone know. Thanks

• 

  andrew.n

  • September 11, 2023 10:50

  Have you checked the nameservers the domain is pointing to? It could be that one of them is not responding.

  0
• 

  SimpleSonic

  • September 11, 2023 13:15

  I agree with Andrew, it definitely sounds like a nameserver not responding. You can use the following site to quickly check each nameserver and make sure they are both responding properly:

  0
• 

  retechpro

  • September 11, 2023 22:04

  Have you checked the nameservers the domain is pointing to? It could be that one of them is not responding.

  
  Both ns are working fine. It happen someone with some domains only. Server have 39 cpanels. Only some cpanels domain didn"t work on first try. It work fine after refresh. What could be the reason behind it? Is it issue with datacenter network or issue with software

  0
• 

  SimpleSonic

  • September 12, 2023 13:08

  Sporadic DNS resolution would usually be due to a misconfigured nameserver, but if both ns are working fine as you say then it may be network or firewall related or something else altogether. Try testing with the firewall temporarily disabled to rule out any firewall issues. If you still experience an issue, then a ticket with cPanel may be necessary so they can have a closer look.

  0
• 

  cPRex Jurassic Moderator

  • September 12, 2023 14:50

  I do agree the error is related to DNS of some sort. That propagation checking tool would likely be helpful in this scenario.

  0

Please sign in to leave a comment.