Cant access to Cpanel or WHM

arjunsuhsass

• September 13, 2023 07:49

I have a problem with a IT person and Seems he did things with the access to Cpanel and WHM. I have access to the serve via SSH. I'm trying to change the passwords with /scripts/chpass for Cpanel, but it doesn't work. I'm trying to access to WHM with root user and ssh's password, but it doesn't work. Also, I try to change it with passwd, sudo passwd or passwd root and put in a new password, but also, it doesn't work. Also, I try with whmapi1 user=root password=mynewpassword, and guess... it doesn't work. What I'm missing? How I can change access? Thanks

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  cPRex Jurassic Moderator

  • September 13, 2023 14:51

  Hey there! When you access the server over SSH, are you logging in as "root" or at least gaining root access through sudo? If you have the root password for the server, that is also the root password for WHM - there is not a way to get those out of sync. When you try and login through WHM, is it just telling you the password is wrong?

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  SimpleSonic

  • September 13, 2023 16:53

  Did the IT person possibly disable root logins? Check the file: /etc/ssh/sshd_config
  Look for a line with the following: #PermitRootLogin yes
  or PermitRootLogin no
  If either is found you can simply change it to: PermitRootLogin yes
  And then restart the SSH service.

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  cPRex Jurassic Moderator

  • September 13, 2023 19:22

  @ResellerWiz - the OP's second sentence is "I have access to the serve via SSH" so that wouldn't be the issue :D

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  SimpleSonic

  • September 13, 2023 20:09

  @ResellerWiz - the OP's second sentence is "I have access to the serve via SSH" so that wouldn't be the issue :D

  
  The OP said he had access to the server, but did not specifically say if he was accessing as root. A lot of server providers disable root logins and create a separate account as a security measure, so I figured that may have been the case. If they are in fact accessing SSH as root, then you are absolutely correct, that would not be the issue. :D

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  quietFinn

  • September 13, 2023 20:22

  ... I'm trying to access to WHM with root user and ssh's password, but it doesn't work....

  
  What does "it does not work" mean? Do you get the login screen? Do you connect to SSH as root or as a normal user? Saying "it does not work" is not enough, you should tell exactly what happens.

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  arjunsuhsass

  • September 18, 2023 11:28

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  cPRex Jurassic Moderator

  • September 18, 2023 16:25

  @arjunsuhsass - could you share the solution here for everyone to see?

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  SimpleSonic

  • September 18, 2023 16:30

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