Can't create only one account name. Please help me.

Onemsizisim

• September 20, 2023 02:20

I am the root admin of a server. I have reviewed all the topics related to account creation issues on the forum, but I couldn't find a solution. There is no problem with adding new accounts on the server. However, it gets stuck only for a domain address. When I try to create the ukim.com.tr address, it gets stuck on the "loading screen." When I perform a DNS cleanup, only the validating window appears on the screen. And it remains frozen like that. What could be the problem?

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  cPRex Jurassic Moderator

  • September 20, 2023 15:24

  Hey there! I'm not able to reproduce this on a test server, as I could create that domain with no issues. Can you watch the cPanel logs with the "tail -f /usr/local/cpanel/logs/error_log" command while you try and create that account, to see if anything helpful shows up there?

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  Onemsizisim

  • September 21, 2023 08:27

  Only this : eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 338 Cpanel::API::_init_execute("Styles", "list") called at /usr/local/cpanel/Cpanel/API.pm line 181 Cpanel::API::execute("Styles", "list", undef) called at cpanel.pl line 1344 cpanel::cpanel::docpanelaction("\x{a}{\"module\":\"Styles\",\"reqtype\":\"exec\",\"func\":\"li"...) called at /usr/local/cpanel/Cpanel/Parser/Legacy.pm line 240 Cpanel::Parser::Legacy::_dotag_finished_headers(0) called at /usr/local/cpanel/Cpanel/Parser/Legacy.pm line 79 Cpanel::Parser::Legacy::cpanel_parseblock("\x{a}{\"module\":\"Styles\",\"reqtype\":\"exec\",\"func\":\"li"...) called at /usr/local/cpanel/Cpanel/Parser/Legacy.pm line 368 Cpanel::Parser::Legacy::parse(GLOB(0x3105330), 1) called at cpanel.pl line 4637 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 931 cpanel::cpanel::script("cpanel::cpanel", "./3rdparty/sitepad/index.live.php") called at cpanel.pl line 324
  

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  cPRex Jurassic Moderator

  • September 21, 2023 14:46

  Thanks for that information - does your server have Sitepad installed? It seems like that could be interfering with something on the system.

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