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YUM updates failing - EasyApache 4 inaccessible

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12 comments

  • cPRex Jurassic Moderator
    Hey there! The best thing to do when this error happens is to run "yum update" from the server's command line and see the actual issues that Yum is reporting. Since the error indicates there are "problems outside of EA4" I'm guessing you'll see something useful from that command.
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  • Trademarker
    I've been down this road already, but glad to share the output. Below is my server info and the yum update output. OS: CloudLinux v6.10.0 STANDARD kvm cPanel Version: 110.0.10 [~]# yum -y update Loaded plugins: fastestmirror, universal-hooks Setting up Update Process Loading mirror speeds from cached hostfile * EA4: 208.74.123.62 * cpanel-addons-production-feed: 208.74.123.62 * cpanel-plugins: 208.74.123.62 : (28, 'connect() timed out!') Trying other mirror. Error: Cannot retrieve repository metadata (repomd.xml) for repository: imunify360. Please verify its path and try again
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  • cPRex Jurassic Moderator
    That's interesting - can you try this command as a test and see if it successfully downloads the file? wget https://repo.imunify360.cloudlinux.com/defense360/el/6/updates/x86_64/repodata/repomd.xml
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  • Trademarker
    This is what I get when trying to run a System Update through WHM: System update process has started. "/usr/bin/yum" reported error code "1" when it ended: w/ /usr/bin/yum upgrade -y Loaded plugins: fastestmirror, universal-hooks Existing lock /var/run/yum.pid: another copy is running as pid 29382. Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:05 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:07 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:09 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:11 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:13 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:15 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:17 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:19 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:21 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:23 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:25 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:27 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:29 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:31 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:33 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:35 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:37 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:39 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:41 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:43 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:45 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:47 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:49 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:51 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:53 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:55 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:57 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 02:59 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:01 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:03 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:05 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:07 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:09 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:11 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:13 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:15 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:17 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:19 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:21 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:23 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:25 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:27 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:29 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:31 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:33 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 26 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:35 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:37 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:39 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:41 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:43 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:45 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:47 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:49 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:51 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:53 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:55 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:57 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 03:59 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 04:01 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 04:03 ago State : Sleeping, pid: 29382 Another app is currently holding the yum lock; waiting for it to exit... The other application is: yum Memory : 27 M RSS (4.2 GB VSZ) Started: Mon Sep 25 16:15:28 2023 - 04:05 ago State : Sleeping, pid: 29382 Setting up Upgrade Process Loading mirror speeds from cached hostfile * EA4: 208.74.123.62 * cpanel-addons-production-feed: 208.74.123.62 * cpanel-plugins: 208.74.123.62 : (28, 'connect() timed out!') Trying other mirror. Error: Cannot retrieve repository metadata (repomd.xml) for repository: imunify360. Please verify its path and try again Often errors like this can be resolved by running `yum makecache` System update process has finished.
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  • Trademarker
    That's interesting - can you try this command as a test and see if it successfully downloads the file? wget https://repo.imunify360.cloudlinux.com/defense360/el/6/updates/x86_64/repodata/repomd.xml

    Sure. This is what I'm getting at the moment and it is still running... [~]# wget Resolving repo.imunify360.cloudlinux.com... 107.155.119.71 Connecting to repo.imunify360.cloudlinux.com|107.155.119.71|:443... failed: Connection timed out. Retrying. --2023-09-25 17:25:30-- (try: 2) Connecting to repo.imunify360.cloudlinux.com|107.155.119.71|:443... failed: Connection timed out. Retrying. --2023-09-25 17:27:41-- (try: 4)
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  • cPRex Jurassic Moderator
    That's the root of the issue - something is blocking those outbound connections as every repository you're trying to connect to is failing to connect properly. An even more basic test would just be to try and pull our home page and see if that connection works: wget https://cpanel.net
    If not, it sounds like outbound connections over port 443 may be blocked. I'd try disabling any firewalls you have first to see if that resolves the issue, but if it doesn't, you may need to get your hosting provider or datacenter involved.
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  • Trademarker
    I have been in touch with my provider and they say "You need to migrate your server and update your OS" which is not a solution. Here is the result. [~]# wget Hosting Platform of Choice --2023-09-25 17:33:50-- Hosting Platform of Choice Resolving cpanel.net... 208.74.123.84, 208.74.121.151 Connecting to cpanel.net|208.74.123.84|:443... connected. HTTP request sent, awaiting response... 200 OK Length: 34327 (34K) [text/html] Saving to: `index.html' 100%[=================================================================================================================================>] 34,327 --.-K/s in 0.04s 2023-09-25 17:33:50 (918 KB/s) - `index.html' saved [34327/34327]
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  • Trademarker
    I do run CSF, but haven't had any issues until now and I literally haven't made any changes to that configuration. Is there any command I can run to find out what's running blocking yum? Willing to try anything at this point.
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  • cPRex Jurassic Moderator
    First I'd see if that is even related - I kind of doubt it based on the results of the cPanel wget, but I would disable CSF first, then try the repo wget command to see if that works.
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  • Trademarker
    You just made my night! CSF is the problem, but why now? After 10+ years it decides to start blocking my yum updates, and only to cloudlinux servers no less? I will need to research this more thoroughly. CSF hasn't had an update since July and my ip block list is empty, yet all cloudlinux updates are being blocked? And only as of September 22? Very strange. Any ideas?
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  • Trademarker
    FYI, I just went
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  • cPRex Jurassic Moderator
    I'm glad to hear that's all it was!
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