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Can't Update to a new Cpanel version due to OS version & Vice Versa

MohammadNehme
Hello I'm attempting to upgrade my OS from cloudlinux 7.x.x to 8.x.x , while reading some common issues i encountered an issue that states that if my cPanel version belongs to the LTS ( 110.0.12 ) section it is not supported and the upgrade will not proceed, on the other hand, cPanel will not upgrade to a newer version because of my OS version [2023-10-05 11:41:06 +0300] E Blocker found: Newer releases of cPanel & WHM are not compatible with your operating system. Upgrade your OS, or use the Update Preferences screen to select a Long-Term Support release for use with your OS. cPanel & WHM 11.114.0.7 supports AlmaLinux 8/9, CloudLinux" 8, Rocky Linux™ 8/9, Ubuntu 20 only. Please see our OS End of Life policy for more information. What can I do ? Thanks in advance

Comments

11 comments

Date Votes
  • quietFinn
    " use the Update Preferences screen to select a Long-Term Support release for use with your OS " did you do that?
    0
  • MohammadNehme
    I tried to set the Release Tier to Stable rather than Current to check if that will work but it was blocked, Unfortunately to upgrade to CloudLinux 8 the cPanel version shouldn't be a Long term Support since in this documentation ELevate it states that LTS versions are not supported.
    0
  • quietFinn
    " CloudLinux ELevate project is currently in beta. Expect potenital issues, in particular with third-party packages and/or repositories. We don't recommend to use or test this tool on your production servers unless you're completely sure about what you're doing. "
    0
  • cPRex Jurassic Moderator
    I would reach out to the CloudLinux team to let them know you've found this, as that is a different tool than the ELevate we developed to move from CentOS 7.
    0
  • MohammadNehme
    We did reach out to the CloudLinux team, but since we purchased the license from cPanel store they directed us to contact the reseller . we will continue to chat with them in hopes of resolving this issue, but till now the solution for this problem seems to reinstall an operating system on the same server or get a new one, the problem is that there is a handful of servers with a lot of accounts in each one , all with the same issue . is there a way to bypass cPanel's condition for the OS, like is there an exception that can be made or anything in that matter ? in order to update it and then update the OS ?
    0
  • cPRex Jurassic Moderator
    No, there isn't a way to update to version 112 - I did test that just now on a cPanel system. Could you submit a ticket to our team so we can do some more research on this?
    0
  • MohammadNehme
    No, there isn't a way to update to version 112 - I did test that just now on a cPanel system. Could you submit a ticket to our team so we can do some more research on this?

    Hello, we did submit a ticket and we were informed that our current cPanel version ( 110.0.12 ) is ok for the upgrade, even though it is listed as an LTS but it is fully updated so that's why we can go through with the process, we will experiment it multiple times at first before trying it on a production server . We will keep this thread updated with any necessary information in order to keep anyone interested with this issue in touch Thank you for your help .
    0
  • MohammadNehme
    Hello, we tried multiple times with the enormous help and support of both the CloudLinux and cPanel support team but we didn't succeed . We do have a question, if we removed the CloudLinux license, then we return to the Centos 7 OS, can we use the cPanel elevate script to upgrade to AlmaLinux 8 ?
    0
  • cPRex Jurassic Moderator
    Can you let me know what the ticket number was that you had with our team? The number should start with 95.
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  • MohammadNehme
    Can you let me know what the ticket number was that you had with our team? The number should start with 95.

    Hello, Thank you for replying, I sent you the ticket number, regarding our inquiry we would like your opinion on this matter : "We do have a question, if we removed the CloudLinux license, then we return to the Centos 7 OS, can we use the cPanel elevate script to upgrade to AlmaLinux 8 ? ". Thank you , Best Regards
    0
  • cPRex Jurassic Moderator
    Yes, if you remove the CloudLinux license, the system will revert to CentOS and you can try that upgrade path.
    0

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