process CPU load 100% during WHM cPanel upgrade on Almalinux9
Hello,
I have installed AlmaLinux9 on a KVM instance and the latest version of cPanel.
Install version of cPanel is 114.0.7.
When I run Upgrade to Latest Version from WHM to upgrade cPanel to the latest version,
it gets stuck on loading and does not display the progress of the process.
Upon checking the server processes, I found that the CPU load of "cPanel Update (upcp) - Slave" process is 100%.
Additionally, "last" symbolic link not be found in /var/cpanel/updatelogs.
However, running /usr/local/cpanel/scripts/upcp on the console updates it successfully.
Do you know how to resolve this issue?
Executed command when installing Cpanel:
# dnf update -y
# dnf intall tar perl -y
# vi /etc/sysconfig/selinux
-------------------------
SELINUX=disabled
-------------------------
grubby --update-kernel ALL --args selinux=0
systemctl disable firewalld.service --now
reboot
sestatus
-------------------------
SELinux status: disabled
-------------------------
cd /home && curl -o latest -L
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Hey there! Just to confirm a few things: -this is a brand new server? -the update only causes load issues from the WHM interface, but works fine on the command line with /scripts/upcp? The first thing I would check would be to watch the cPanel log with "tail -f /usr/local/cpanel/logs/error_log" while performing the update from the interface. If there is anything related to cPanel causing the problem, I would expect it to show up there. You can also watch "top -c" in real-time to see if there are any other issues, such as an I/O problem or load from other processes. 0 -
I have this exact same issue. Newly built VPS, cPanel 114.0.7, Alma 9.2.0 Std KVM. Trying to upgrade now. cPanel upgrade process never shows any status, or page does not load, or says last log file cannot be found. It does eventually complete though; despite no status, tailing the error log shows I am now on 114.0.8. 0 -
Thanks for the additional details - I created an AlmaLinux 9 test server with 114.0.7, set the update preference to Stable so it would update to 0.8. I performed the update from the WHM >> Upgrade to Latest Version, and while it did take a minute to start scrolling, I saw all the typical upcp output I'm used to. At this point, I'm not able to reproduce this problem on a test server, so you're welcome to submit a ticket so our team could do some direct troubleshooting on your system. @toyama - I did not see any unusual server load when I did my testing. 0 -
Thank you for your answers, Ticket created #95140653 0 -
It looks like our team was also not able to reproduce the increased load. 0 -
Still having the issue so I will create a ticket as well. 0
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