can't login to whm after update
Hello, yesterday i update whm to 114.0.10,
today i can't access to whm and ssh
it says invalid,
i can't login to any of cpanel accounts in my server
i can log to a linux user from data center but its not root
any advise please
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When you SSH the server is it reachable, I mean is it asking for the password? Is it a dedicated server or VPS? 0 -
Thanks for reply It"s dedicated server It says failed to be authenticated by user name and password Whm and all cpanel"s accounts says The login is invalid. 0 -
What about SSH to root user? 0 -
root 0 -
ssh user is not root When i install the linux, data center asked me for a user It was rocky linux I had to type su - to become as root when login by that user But after convert rocky to cloudlinux that su - does bot working anymore 0 -
I assume you still have the root user password, as you mentioned before issue caused you had access to WHM. In that case, you can ask your server provider to give you IPMI or KVM access using which you can try to login using the root user. 0 -
Ok, when i login what can i do to solve this, thats why am not asking them till now Thanks for you help 0 -
If through IPMI or KVM you still get an error for the root user password then you'll have to ask the server provider to reset the root user password. If you are able to log in using the root user with IPMI or KVM then you can directly reset your linux user password yourself 0 -
Thanks a lot I will ask them for IPMI, and i will update you Many thanks 0 -
Just to clarify, if you can't access the root user even over SSH, there isn't anything cPanel can do to help as that is a deeper issue than the cPanel tools. You'll have to reach out to the host to get that access or have them provide console access so you can reset the password. 0
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