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Easy Apache 4 freeze

dieguinhs
Hi, I'm in a situation where my EasyApache 4 keeps loading in a loop and doesn't progress beyond that. I've already tried rebuilding the RPM and used commands such as: yum makecache yum update yum clean all However, I haven't been successful. Could you please assist me in identifying exactly the errors that might be occurring? Thank you, Best regards.

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3 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! You mentioned you tried those Yum commands on the machine - did they provide any output at all? Usually if there are problems with Yum or the RPM database, one of those commands would provide helpful output. It's always a good idea to check the cPanel error log at /usr/local/cpanel/logs/error_log while the page is loading to see if there are any helpful details there, as I would expect any user interface issues to show up in that log.
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  • dieguinhs
    Hi cPRex, No errors were returned when rebuilding the rpm database and using the commands yum update, clean all, and makecache. When selecting EasyApache in cPanel, it remains stuck at "loading," and no error logs are generated. However, when attempting to change the PHP version through the MultiPHP Manager, the following logs were returned: [2023-11-17 09:20:19 -0300] warn [cpanel] /etc/cpupdate.conf is not readable as oestefor. [2023-11-17 09:20:19 -0300] warn [cpanel] /etc/cpupdate.conf"s readability check failed: Permission denied [2023-11-17 09:20:19 -0300] warn [cpanel] /etc/cpupdate.conf"s readability check failed: Permission denied [2023-11-17 09:20:27 -0300] warn [cpanel] /etc/cpupdate.conf is not readable as oestefor. [2023-11-17 09:20:27 -0300] warn [cpanel] /etc/cpupdate.conf"s readability check failed: Permission denied [2023-11-17 09:20:27 -0300] warn [cpanel] /etc/cpupdate.conf"s readability check failed: Permission denied [2023-11-17 09:20:27 -0300] warn [cpanel] /etc/cpupdate.conf is not readable as oestefor. [2023-11-17 09:26:26 -0300] info [cpwrapd] rebuild_files: working on domain (oesteforte.com.br) [2023-11-17 09:26:26 -0300] info [cpwrapd] php-fpm: rebuild_files: restart fpm services for Apache [2023-11-17 09:26:26 -0300] info [cpwrapd] php-fpm: fpm services restarted [2023-11-17 09:26:26 -0300] info [cpwrapd] Rebuilding vhosts in apache conf [2023-11-17 09:26:27 -0300]: "/usr/local/cpanel/scripts/restartsrv_apache_php_fpm --graceful" called by (2695364 - queueprocd - process - restartsrv) [2023-11-17 09:30:27 -0300] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: started [2023-11-17 09:30:27 -0300] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php56-php-fpm start on reboot [2023-11-17 09:30:28 -0300] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php70-php-fpm start on reboot [2023-11-17 09:30:28 -0300] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php71-php-fpm start on reboot [2023-11-17 09:30:28 -0300] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php72-php-fpm start on reboot [2023-11-17 09:30:28 -0300] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php73-php-fpm NOT start on reboot [2023-11-17 09:30:28 -0300] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php74-php-fpm start on reboot [2023-11-17 09:30:28 -0300] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php80-php-fpm NOT start on reboot [2023-11-17 09:30:28 -0300] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php81-php-fpm start on reboot [2023-11-17 09:30:28 -0300] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: completed (on gui) Erro: Can't locate object method "to_locale_string_no_id" via package "PID 2679286: The cPanel Server operation timed out at cpsrvd.pl line 671. " (perhaps you forgot to load "PID 2679286: The cPanel Server operation timed out at cpsrvd.pl line 671. "?) at /usr/local/cpanel/Cpanel/PackMan/Sys.pm line 214. It seems there are permission issues with /etc/cpupdate.conf. Please check the file permissions for this file and ensure that the user "oestefor" has the necessary read permissions. If the issue persists, further investigation into the server's permissions and configurations may be needed. Best regards.
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  • cPRex Jurassic Moderator
    That's something at least! I'd check the permissions on all of /etc and also see if running "/scripts/upcp --force" gives any errors as well.
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