Email Deliverability Issue

askfromAli

• November 16, 2023 13:29

The system uses an alternate HELO of "domain_name" when sending mail from the "domain_name" domain. There is no reverse DNS configured for the IP address () that the system uses to send this domain"s outgoing email. To fix this problem, contact your system administrator and request that they create the following PTR record at "ns1.digitalocean.com", "ns2.digitalocean.com", and "ns3.digitalocean.com": Suggested "PTR" (PTR) Record PTR okay when i Add the Suggested "PTR" (PTR) Record my cloud flare show the DNS Validation Error (Code: 1004) DNS name is invalid. Please can anyone provide a solution .Thank you I think that's why i am facing iusse to send email to Gmail and smtp

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  cPRex Jurassic Moderator

  • November 16, 2023 19:20

  Hey there! You wouldn't be able to create that PTR record yourself - you'll have to reach out to your hosting provider (Digital Ocean) so they can do that for you. According to their documentation, this should happen automatically for the main IP for the hostname:

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  askfromAli

  • November 16, 2023 19:22

  thank you for reply. you mean i contact to digital ocean for this issue. i don't think so they help me. i am using cloud flare with digitalocean+cpanel package I think issue with cloud flare what do you suggest me? because they give me PTR record to add in cloud flare but Cloud flare does not accept it

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  cPRex Jurassic Moderator

  • November 16, 2023 19:32

  Yes, contact Digital Ocean. Even though your DNS is managed through Cloudflare, you do not control the system that handles the reverse DNS records.

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  askfromAli

  • November 16, 2023 19:35

  okay thank you i will do.

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