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Autoresponder stripping tags from my HTML

Solarian
I'm trying to set up an autoresponder with HTML formatted email. I used a third-party service (Stripo.email) to create the HTML. The images are hosted on their servers. I pasted the HTML into the body field for the autoresponder. When I ran a test email, however, the majority of the formatting was lost. Speaking with support for Stripo, they looked at the resultant email and said that the cPanel autoresponder was stripping out tags. Is there any way to set up an autoresponse email that will preserve the HTML as entered? Screenshots attached. Thanks! Intended email formatting: -02-28 at 12.11.59 PM.png">76009 HTML entered into cPanel: -02-28 at 12.12.16 PM.png">76013 Email as it is sent from cPanel autoresponder: -02-28 at 12.12.26 PM.png">76017

Comments

3 comments

Date Votes
  • cPRex Jurassic Moderator
    Thanks for that. I saved the entire code to a local file called test.html and it still didn't display the formatting when opened in my local browser (Firefox) so it seems like there may be something else happening as well as it's not just the autoresponder that is affected. For example, in your code I see the text starts in the


    area but I'm not seeing where the top "solarian" logo would be loaded from as I don't see any image code or any links until the "please visit us on Twitter" section.
    0
  • Solarian
    Thanks for that. I saved the entire code to a local file called test.html and it still didn't display the formatting when opened in my local browser (Firefox) so it seems like there may be something else happening as well as it's not just the autoresponder that is affected. For example, in your code I see the text starts in the


    area but I'm not seeing where the top "solarian" logo would be loaded from as I don't see any image code or any links until the "please visit us on Twitter" section.

    Well spotted! This code was auto-generated, and I didn't think to dig through it myself to look for things like that. I'm going to see what I can do with the code itself and hopefully that solves the problem.
    0
  • cPRex Jurassic Moderator
    Glad to help!
    0

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