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External database connection

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9 comments

  • GOT
    This means you have not set up the proper grants on the remote database.
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  • cPRex Jurassic Moderator
    Thanks, @GOT - that error indicates the connection is working, but that user doesn't have access, so checking the grants is the way to go!
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  • mati771
    How to solve the problem? The external server's IP address has been added to the remote database.
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  • cPRex Jurassic Moderator
    Can you try using this tool to ensure the user has access to the database? MySQL" Databases | cPanel & WHM Documentation
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  • mati771
    I've created a database user before.
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  • cPRex Jurassic Moderator
    Alight, and just a bit lower on that page is that user also granted access to the database?
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  • cPRex Jurassic Moderator
    You can always re-add the user to the database - it won't hurt anything if that user already has been added, so I would recommend trying that just to see if that helps.
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  • mati771
    to nie pomaga :(
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  • cPRex Jurassic Moderator
    If you have root access to the server, feel free to submit a support ticket to our team so we can look into this for you.
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