Incoming email is not being delivered because it is using the wrong (old) IP address - how to change it
Hi,
I tried to move to a VPS from a Dedicated server a week or so ago. It turned out is wasn't compatible for hosting my sites as the was a max limit on storage and no way of upgrading once 800GB was reached.
So I cancelled the VPS but its totaly messed up the emailing. I have managed to get the outgoing mail working again but the incoming mail doesn't work.
When I used the Email troubleshooter in WHM Cpanel, it shows the VPS IP address. I have no idea where I change this back to the dedicated IP (it is an unmanaged dedicated server so support wont help me). I am looking to move to a managed one in the next month or so.
Can anyone advise how I reset the IP so it is no longer using the other server which no longer exists now?
Any help would be appreciated
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Hey there! I think I need some more details before I'll be able to provide advice. Could you post a screenshot of the Email Troubleshooter tool so we can see that output? 0 -
Let's say you have domain yourdomain.com in your server, and there is an email address name like name@yourdomain.com. When email is sent to that address, the sending server is checking the MX record of domain yourdomain.com. So MX record tells address of the destination server. 0 -
Hi, attached is a scfreenshot of the mail troubleshooter for one of our emails. The mx is pointing to the wrong IP. If I look under DNS email routing configuration it has the correct domain name in the lowest priority. 0 -
What happens if you run a basic "dig mx yourdomain.com" from outside the server? Does that return the correct value? 0 -
Hi, it comes back with this: ; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.15 <<>> mx mysite.co.uk ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40921 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;mysite.co.uk. IN MX ;; ANSWER SECTION: mysite.co.uk. 3600 IN MX 10 mail.mysite.co.uk. ;; Query time: 30 msec ;; SERVER: 213.186.33.99#53(213.186.33.99) ;; WHEN: Sat Nov 25 10:43:47 GMT 2023 ;; MSG SIZE rcvd: 64 This is totaly different to my server address. Could that be the problem? 0 -
This is totaly different to my server address. Could that be the problem?
It is the problem.0 -
Would you know how I fix it? 0
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