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Forum streamlining

orudge
I see from your announcement that the cPanel forums are to be 'streamlined' and merged into the support centre. It mentions that "all forum history from January 1 2018 is making the move". I assume that means that the other 17 years of content on here are just to be deleted? I know most of the stuff from before (say) 2012 is probably irrelevant these days, but I have often found answers to technical problems that are maybe 8 or 9 years old that are still relevant. It would be a great shame if all this content were to be lost.

Comments

9 comments

Date Votes
  • AndyX
    Which forum software will be used?
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  • cPRex Jurassic Moderator
    We chose 2018 because that is the EasyApache 4 release time. Much of the data before that is older EA 3 information that is no longer relevant. We'll be moving the Forums inside our support portal, which uses Zendesk. This way you only need one login to access everything - tickets, forums, support articles, etc.
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  • ITHKBO
    Would it be possible to turn the current forum to a readonly archive for the threads or is this not something the company is willing to maintain cost wise or technically possible. Some problems that have been fixed in the past might resurface someday and having that information at least for reference could be beneficial with a big disclaimer of course that it is historical data. Not to mention getting a lot of search engine results that suddenly turn up as a possible 404 or not a proper 301 redirect to relatable information. I applaud the move itself it absolutely makes sense but deleting historic information can only be done once and the worth of it will highly depend per person.
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  • cPRex Jurassic Moderator
    We're not able to turn *this* area into a read-only system due to security issues with the software, but we're exploring those options for sure!
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  • cPRex Jurassic Moderator

    ITHKBO- we're here!!!  Now that the main migration is complete and things went well, we're going to think about importing some older data.  It wouldn't be ALL the data since that goes back to 2002, but we'll see about doing another subset.

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  • ITHKBO

    Thanks cPRex for the headsup,

    Are we going to get the react to and like button back in the new software?
    Or atleast something simular to let someone know the message was read.

    In addition the option to preview our message before submitting to check for formatting issues.

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  • cPRex Jurassic Moderator

    We aren't going to get reactions, but there is the upvote button to the right of each reply.  That's as close as we're going to get.

    There isn't going to be a preview option.

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  • ITHKBO
    • Edited

    cPRex
    We aren't going to get reactions, but there is the upvote button to the right of each reply.  That's as close as we're going to get.

    There isn't going to be a preview option.

    -
    Ok than I will have to improvise thanks for the info.

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  • cPRex Jurassic Moderator

    Sure thing!

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