Permission denied at /usr/local/cpanel/Cpanel/Config/userdata/Load.pm line 82.

Michael Legg

• November 27, 2023 01:58

Hi Guys I'm trying to give an account a new domain, but I get the error "Userdata file 'main' for user 'xxxx' is not readable: Permission denied at /usr/local/cpanel/Cpanel/Config/userdata/Load.pm line 82." The rename appears to work, but the website won't resolve even though the domain resolves to the server ip ok. What do i need to do to give WHM the permissions that it needs to perform this task completely?

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  Michael Legg

  • November 27, 2023 07:07

  I've tried all of the steps here - How to Rebuild Corrupted User Data Files in cPanel but it has made no difference

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  Michael Legg

  • November 27, 2023 07:38

  Since I can't change the domain name I added it added as a parked domain. Then I tried to get Let's Encrypt to install a cert on the parked domain but I got the errors 6:23:33 PM WARN stat(/var/cpanel/userdata/xxx/cache) as UID 1111: Permission denied at /usr/local/cpanel/Cpanel/Config/userdata/Cache.pm line 163. WARN Local HTTP DCV error (parked.domain): You do not have a document root for the domain "parked.domain". So I'm stymied by the same permission problem

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  cPRex Jurassic Moderator

  • November 27, 2023 18:45

  Hey there! /var/cpanel/userdata itself should be 711 and root:root. The user directories inside /userdata should be 750 and root:username. Files inside /var/cpanel/userdata/username are all 644 root:root. I'd start by confirming those permissions and owernships are indeed correct. If they are, it's likely time for a ticket.

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