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Problem accessing email

Rob Hunter
Folks I wonder if anyone can help. I have spent around 10 hours trying to view my TSO/cpanel emails in Outlook on my android mobile phone. I had no problem setting up my PC to view the emails in Outlook but when I use the same settings on my phone I get the message that the server can't connect or the server address is not recognized, or the connection to the server times out. TSO host help chat says its not their problem that outlook won't recognize their server and Office 365 say that they think the problem is with the TSO server. Getting help on the TSO side of things is very protracted because the help is via web messaging only - I've typed the problem out over and over again to them. The Office 365 side is much better because its a live voice chat and they can view my screen. I'm clearly no IT expert but at this time I find it hard to believe that TSO emails can't be viewed in Outlook on an android phone. I guess I'll be more accepting of this if through this forum I learn of others having had the same problem and there being an explanation of why the problem exists. The other way forward may be for me to physically meet with an It expert based near me at London's Gatwick Airport I'd be happy to pay their fee for this perhaps someone has a recommendation.

Comments

3 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Without root access to the server, your hosting provider (I assume this is TSO?) would be the best ones to help. That being said, I would expect the exact same settings to work on a mobile device as I would a desktop. The email has no knowledge of the device being used. I'm wondering if there is a network issue on the phone that blocks the connection. If you connect your phone to a wifi hotspot, does that allow you to connect?
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  • Rob Hunter

    Hi 

    Thank-you for your suggestion. I'm afraid after about 20 hours I'm all done on trying various things myself at the direction of the TSO host or outlook help desk to fix this. The thing I really need is to find a person best qualified to help me in person - the old fashioned way. So my principal request to the community is to ask for a recommendation for such a person/organization - any suggestions please in the UK London Gatwick area please? 

    Ps. Also i don't really understand the relationship between TSO host and CPanel..are they not part of the same organization?

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  • cPRex Jurassic Moderator

    No, I have no idea what TSO is.  We, cPanel, provide the software that runs on your server, but we have no affiliation with whatever TSO is.

    You likely aren't going to find a local person here either - if you really need in-person support you'd be much better off contacting local IT support companies.

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