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Unable to transfer account



  • quietFinn
    Remove the database user using phpMyAdmin.
  • NLCJ
    [quote="quietFinn, post: 1529841">Remove the database user using phpMyAdmin.
    If you mean that I should remove the user from the database 'mysql' using phpMyAdmin of WHM; I have tried that (performed a search where the 'User' field equals the username) and unfortunately did not work.
  • cPanelPeter cPanel Staff
    Hello, Please open a support ticket using the link in my signature. One of our technical analysts will take a look for you and help get this issue resolved.
  • cPanelMichael
    Hello :) There is likely cached data for this account in one of the YAML files within: /var/cpanel/databases/ You are welcome to remove that data manually, recreate the account, then terminating the account again before the next transfer attempt. Thank you.

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