Skip to main content

WHM Invalid Login

spear1976
Hi, I think my site got hacked. I'm not sure how, but this is what has happened: When i login through the WHN site with regular user/password, i get "invalid login". I have logged into my root account on SSH (which works), and tried running " /usr/local/cpanel/scripts/realchpass root MYPASS", but then get the following message: File hosts.deny not changed so no update needed root@hotell [/etc]# /usr/local/cpanel/scripts/realchpass root ************ warn [realchpass] Insecure passing of password on ARGV. ERROR: /usr/local/cpanel/scripts/realchpass Invocation changes only the system password and does not have any effect on other services associated with your cPanel account, including FTP, SSH, WebDAV, and FrontPage. It is strongly encouraged for you to change the password via the WHM & cPanel interface. You can force a password change through this script by setting the environment variable 'ALLOW_PASSWORD_CHANGE=1'.
I hade 32 attemts to login this night, all from China, but they are still trying for some reason. My syste was pretty thight after definition of the security advisor, so i'm not sure what has happened. How can i restore access? Am i doing something wrong from Commandline? Or is there another way in apart from reinstall of system?

Comments

8 comments

Date Votes
  • cPanelMichael
    Hello :) Are you sure that authentication has not been blocked by cPhulk brute force detection? Are you able to access Web Host Manager as "root" to see if it's enabled? Thank you.
    0
  • spear1976
    Hi again, This is what my cPanel WHM error logs says: Duplicate logaccess: at cpsrvd-ssl line 3561 cpanel::cpsrvd::logaccess() called at cpsrvd-ssl line 3142 cpanel::cpsrvd::badpass(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 1, __CPANEL_HIDDEN__, 1, __CPANEL_HIDDEN__, 1) called at cpsrvd-ssl line 6377 cpanel::cpsrvd::docheckpass_whostmgrd(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, undef, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at cpsrvd-ssl line 5571 cpanel::cpsrvd::handle_form_login() called at cpsrvd-ssl line 1287 cpanel::cpsrvd::handle_one_connection() called at cpsrvd-ssl line 1149 cpanel::cpsrvd::script() called at cpsrvd-ssl line 435
    0
  • spear1976
    Hi, (emabarrasing) After running cpup, and changing root password i got in. However the root change did not work before the manual cpup. Hopefully someone can tell me more about the error log from cpup posted earlier. (Poor moderator, sorry for my many posts)
    0
  • cPanelMichael
    The output you provided can happen when you attempt to access cPanel with invalid login credentials. Internal case number 97525 is open to address that issue, but it's not the cause of the failed login itself. Thank you.
    0
  • quizknows
    If you need to change the root password from command line you should probably use the passwd utility, not the cpanel "realchpass" function. Also, you (or a mod) should munge the password in your first post ;)
    0
  • cPanelPeter cPanel Staff
    Hello, I've modified your first post and removed your root password, I strongly recommend you change it again...
    0
  • Ny Savann

    Dear Cpanel Support,
    I would like to ask about problem WHO. Can't login user root.
    Message is: The login is invalid.
    What is problem? How to do?
    Bes Regards,
    Ny Savann

    0
  • cPRex Jurassic Moderator

    Ny Savann - it's best to create a new thread for your issue, especially as this one was 12 years old.

    You would need to contact your hosting provider or datacenter if you aren't able to access the server with the root password.  While we do create the cPanel software, we don't actually host your machine so I can't help get the password reset for you.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post