[Resolved] cPanel text display error

joannaj

• August 10, 2014 09:55

Hi all, I am new to the forum, I have very recently set up a reseller account for hosting. I have set up WHMCS to create the accounts once I have given the go ahead after the client has paid etc, all seems to be working well except on cpanel it displays the text overlapping icon names and adds small extra names to areas such as in the file manager area. I have attached two images here to show what I mean. Do you know how to fix this? It all seems to be working well, so is just maybe a visual error? It looks the same in Chrome, Firefox and IE. .vB .vB I am on WHM v 11.42.0 (build 23)

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  cPanelAdamF

  • August 10, 2014 16:55

  Those are cPanel's Locale Keys. It's likely that your locale database needs to be regenerated. Try running /usr/local/cpanel/bin/build_locale_databases

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  joannaj

  • August 10, 2014 18:27

  Hi thanks very much for your help so far: I have run /usr/local/cpanel/bin/build_locale_databases but it says No such file or directory Ooops what have I done?

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  joannaj

  • August 11, 2014 11:06

  When I check the directory I get as far as /urs/local/ but there is no cpanel. So sorry I am very, very new to learning how to run via SSH. Is there another way I can do this?

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  Infopro

  • August 11, 2014 12:15

  As a Reseller, you may not have permission to perform that. Are you able to run cPanel updates? If so that command is run during updates. [QUOTE][20140811.080843] Processing: Ensuring locale databases are up to date [20140811.080843] - Processing command `/usr/local/cpanel/bin/build_locale_databases --quiet`
  

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  joannaj

  • August 11, 2014 16:33

  I've spoken to them and they said it's nothing that they can do :/ I'm not sure really what I can do. If one of my clients now go into cpanel and see the text like that it is going to look confusing and not very professional. Is there anyway I can update or fix this via WHM or another way?

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  Infopro

  • August 11, 2014 17:35

  None that I'm aware of. Your Hosting Provider is mistaken. Feel free to link them to this post of mine saying so too. Or better yet, ask them to open a ticket to cPanel on your behalf so that the cPanel Technical Support Team can set them in the right direction. Good luck with this.

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  joannaj

  • August 11, 2014 17:41

  Ah thank you very much, I will message them now.

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  joannaj

  • August 12, 2014 15:23

  Sorted now, thanks for your help. You can close this thread :)

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  JaredR.

  • August 13, 2014 13:39

  Thank you for the follow-up. I am glad to see it is fixed now.

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