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[Case 169841] Root Account Cannot Create Subdomain Accounts (11.48.1.1)

nethues
When I try to create an account through WHM it gives me an error: The domain "sub.domain.com" may not be created by "root" because "domain.com" is already owned by "user". I was able to create without any issues till yesterday. Any help ??

Comments

34 comments

Date Votes
  • MiguelAMartin
    Create acount failed (subdomain) Hi, I've a problem with create a new domain account. The scenary is: This is the domain create in my whm: Domain user domainexample.com domainexam i would like create a dev.domainexample.com but the server reply: Create a New Account Account Creation Status: failed The domain "dev.domainexample.com" may not be created by "root" because "domainexample.com" is already owned by "domainexam". I know that is posible in addon domain, but i would like have in different accounts. Any ideas? Best regards!!!
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  • cPanelMichael
    Hello :) This is addressed with internal case number 169841. A resolution is scheduled for a future build of cPanel, but there is currently no timeframe available on when the next build will be published. The current workaround is to downgrade to the "Stable" build tier. Thank you.
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  • MiguelAMartin
    Thank you so much!!
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  • R1Lover
    Hello, this has stopped us dead in our tracks at the moment, is there a temp work around for this issue, until this is patched properly in the next release?
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  • cPanelMichael
    Hello :) Yes, as mentioned, the current workaround is to downgrade to the "Stable" build tier via: "WHM Home " Server Configuration " Update Preferences" Thank you.
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  • LindyIPS
    ]Hello :) Yes, as mentioned, the current workaround is to downgrade to the "Stable" build tier via: "WHM Home " Server Configuration " Update Preferences" Thank you.

    Respectfully, that's not a suitable workaround, especially for dozens of servers. This isn't EDGE or even CURRENT, it's RELEASE - which is the recommended production build. Historically, downgrades are not always successful with cPanel and one runs the risk of introducing new issues to solve another. You folks pushed an update that has created an immense hinderance for providers who provide service using provider-based subdomains. You ought to have a little sense of urgency and correct the issue swiftly or provide a proper workaround instead of "eh, just downgrade, we'll get to it when we get to it." In an environment with a few servers, that's fine. Dozens? That's not a desirable solution. :)
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  • nethues
    Thank you Michael !! It worked
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  • TheSidewinder
    A single server downgrade may not be an issue, though as someone has already mentioned, that's neither an acceptable solution for hundreds (or even dozens) of servers, nor does a downgrade have a 100% chance of being "safe". I would suggest this is a higher priority than your post seems to indicate, that "we'll get to it in a future build". This needs to be done on the next build.
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  • JIKOmetrix
    Allow domain parking across accounts - not working Hello, I am operating a VPS that is to host the LIVE web site example.com and beta.example.com sub-domain. I want to have separate cpanel accounts for example.com and beta.example.com for security purposes. The idea is that if one is compromised then both will not be automatically since they do not share a file system and beta.example.com is htaccess protected from public access. However, I have example.com on the server setup. It will not allow beta.example.com to be created as a new account saying: Account Creation Status: failed The domain "beta.example.com" may not be created by "root" because "example.com" is already owned by "examplec".
    I have turned on, "Allow domain parking across accounts" to allow this kind of setup yet it will not allow this. Any idea how to force this to work? Oddly enough if the primary domain is not on the VPS then I can create all the sub-domains on the VPS I want without error e.g. beta.foofbar.com and alpha.foobar.com and delta.foobar.com as long as foobar.com is not on the same VPS as the sub-domains. Thoughts? - Mike
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  • cPanelMichael
    Hello :) To clarify a bit more, internal case number 169841 was opened earlier today to report this issue, and our developers have already determined the cause of the problem and taken appropriate action to correct the issue. The resolution is scheduled for inclusion in the next build that's published (11.48.1.2), which should happen in the near future due to the nature of this bug. We do appreciate the seriousness of this bug, and I'll update this thread as soon as I hear back more about when the next build is planned for publication. Currently, downgrading to the "Stable" tier is considered a workaround because it's also an 11.48 build (the downgrade would not be advised if the stable tier was at 11.46). Update: The update that addresses this issue is tentatively scheduled for publication later today. You can monitor our change log at: cPanel - Change Log Thank you.
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  • cPanelTristan
    Hello, Another option if you do not wish to downgrade or wait for the case to be pushed out would be to simply add the account under the ownership of the account that does own the domain (so let's say foo.bar is owned by foobar user and you want to add sub.foo.bar as root). Rather than add sub.foo.bar to root user ownership, create the account owned by foobar user, then after creation, switch the ownership back to the root user. This is only a temporary workaround without having to downgrade the TIER until a fix has been pushed out. Of note, if foobar isn't a reseller user, then you will need to make foobar a reseller user temporarily for this to work. Thanks!
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  • JIKOmetrix
    ]Hello, Another option if you do not wish to downgrade or wait for the case to be pushed out would be to simply add the account under the ownership of the account that does own the domain (so let's say foo.bar is owned by foobar user and you want to add sub.foo.bar as root). Rather than add sub.foo.bar to root user ownership, create the account owned by foobar user, then after creation, switch the ownership back to the root user. This is only a temporary workaround without having to downgrade the TIER until a fix has been pushed out. Of note, if foobar isn't a reseller user, then you will need to make foobar a reseller user temporarily for this to work. Thanks!

    Thanks. For now, I'm trying to convince the client to just create the sub-domain accounts with a domain that is not on the VPS. - Mike
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  • cPanelMichael
    cPanel version 11.48.1.2 has now been published to address this issue. Thank you.
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  • matkorn
    Sadly this is happening again with [LIST]
  • WHM 11.48.2 (build 1)
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  • TimPhin
    I was successful in creating a new cPanel account on one server using the WHM API. Now I have a new server and when I try to I get the following error message in the logs: The domain "sub.domain.com" may not be created by "root" because "domain.com" is already owned by another user. I am thinking now on my first server it was working on the company actually had me set up as a reseller (even though it is a dedicated server). The new server I have root access. Any insight? I have tried with 2 different domains on the server (the main server domain and a cPanel account domain) and the same errors occur. I have searched on this but can't find anything (unless I am searching for the wrong thing which is completely possible). Thank you, Tim
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  • R1Lover
    Yes I can confirm it's back again with [LIST]
  • WHM 11.48.2 (build 1) :(
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  • markb14391
    This is a problem that keeps coming back. For years we have allowed our customers to create cPanel accounts using subdomains of domains we have reserved for this purpose, for example: myfancynewsite.wpstagingsites.com WHMCS supports this, and passes the hostname on to cPanel for account creating. And for our own testing purposes we also create cPanel accounts in that same format manually in WHM. Now we (and our clients) can't create accounts this way. Instead there is this message: The domain "mysite.wpstagingsites.com" may not be created because "wpstagingsites.com" is already owned by "". This is bad, when cPanel changes behavior that has worked for years, and is supported by a billing system partially owned by cPanel. This issue reared its ugly head a few weeks ago and was quickly resolved. Now it's back. Any advice? Thanks!
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  • TheSidewinder
    Yes, this bug is back again. Our entire hosting infrastructure is affected! How about a solution? And fast!
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  • cPanelMichael
    Our developers are aware that this is occurring again in cPanel version 11.48.2 and it's addressed with internal case number 177777. An update to resolve this issue should be published in the near future. Thank you.
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  • TheSidewinder
    Yes, same here, our entire hosting network is affected. This was bugged and then fixed, and is now back again. You'd think that would be something they'd check on subsequent releases.
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  • TheSidewinder
    HOW... "near future"?!?! Downgrading our entire network is NOT a solution!
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  • cPanelMichael
    HOW... "near future"?!?!

    It's marked as a "Critical" bug so I'd expect a new build published within 24-48 hours, but I'm checking right now to verify that. Thank you.
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  • asmithjr
    what is the workaround for this?
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  • cPanelMichael
    what is the workaround for this?

    The workarounds are the same as mentioned earlier in this thread, starting at:
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  • markb14391
    Thank you very much. Hopefully it will stay gone. :-)
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  • cPanelKenneth
    We are aware of the issue that prevents creation of accounts in some situations. We are working on a fix and should have something available early tomorrow. We apologize for the inconvenience this situation has caused.
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  • havenswift
    We are aware of the issue that prevents creation of accounts in some situations. We are working on a fix and should have something available early tomorrow. We apologize for the inconvenience this situation has caused.

    We also cannot believe that this was fixed and then re-introduced in 11.48.2 - glad to see that it is at least flagged as critical because that is what it is. Hoping you can release something today
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  • blargle
    When I try to create an account through WHM it gives me an error: The domain "sub.domain.com" may not be created by "root" because "domain.com" is already owned by "user". I was able to create without any issues till yesterday. Any help ??

    I was having this problem today, and had to adjust a setting under Tweak Settings > Domains Allow users to park subdomains of the server"s hostname. Allow domain parking across accounts Set these to on, and the problem was resolved.
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  • TimPhin
    Yes this worked! Thanks for posting!!
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  • markb14391
    Unfortunately this doesn't work for us, as the domains in question are not the domain of the server.
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