Transfer Failed

bdennie

• February 26, 2015 09:09

I am working on transferring domains to a new server and started to get this message today. Yesterday I was able to transfer with no issues but today I am receiving this error. RESTORE: Account "accountname": Account Restore Failed: "Account failure: Failed to create the account: The domain "domain.com" may not be created by "root" because "domain.com" is already owned by ""." This happenes on every account I try to move today. I have also tried to move an account from a different server and get the same error message. Any help would be greatly appreciated.

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  cPanelMichael

  • February 27, 2015 12:55

  Hello :) cPanel version 11.48.1.2 has now been published to address the issue where root account can not create subdomain accounts. Please update cPanel if automatic updates are disabled and let us know if the issue persists. Thank you.

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  nuclearmojo

  • March 23, 2015 22:21

  I'm running 11.48.2.1 on both my source and destination server but I am still getting this error on half the domains I'm trying to transfer.

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  nuclearmojo

  • March 23, 2015 23:04

  looks like I had one domain I had to manually migrate by restoring it from backup. It was a .today domain. Apparently some of the new TLD's break the process.

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  Juan R. Pozo

  • March 24, 2015 11:44

  Upgrading didn't help here either. Is there a workaround please? Note: Temporarily setting "Allow domain parking across accounts" to "on" did the trick.

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  cPanelMichael

  • March 24, 2015 18:54

  This is addressed on the following thread:

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