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cpanel password

popeye
Hi i noticed a customer changed all there password via cpanel all in one go, and the server sent this email to the customer. But i can't see anywhere that lets you do this ? Your password has changed. The system has set a new password for you for the following services: ftp mail MySQL system If you initiated this change, please disregard this email. If you did not initiate this change, please contact your system administrator. This notice is the result of a request made by a computer with the IP address of "111111111" through the "cpanel" service on the server. A reverse DNS (Domain Name Service) lookup on the IP address returned the host name "a". This computer"s location appears to be: Copyright" 2015 cPanel, Inc.

Comments

12 comments

Date Votes
  • Infopro
    Sounds like some sort of fraud email. Have you tried resetting that users password again manually? I think you should.
    0
  • popeye
    Yes i have changed it again. i thought it was odd because i have never seen an email like this before. PS the host and I.P was from the chap working on the customers site.
    0
  • Infopro
    Did you get another similar email? cPanel login email notices have recently had some style and additional details added to them.
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  • popeye
    No nothing just the one.
    0
  • cPanelMichael
    Hello, To note, yes, it's possible for a cPanel user to reset their password. You can browse to the "System" tab under "WHM >> Tweak Settings" and disable the following option if you want to disable the ability for users to reset their password: "Email password reset" Thank you.
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  • popeye
    Hi yes it's set to off already
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  • cPanelMichael
    The other method a cPanel user can change their password is through the "Change Password" option after they successfully authenticate into cPanel. You can disable this feature via "WHM >> Packages >> Feature Manager" if you want to prevent cPanel users from changing their password (it's listed as "Password Change"). Thank you.
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  • popeye
    Yes the one i posted here says it changed it for the following services: ftp mail MySQL in cpanel it only changes the cpanel password.
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  • cPanelMichael
    Yes the one i posted here says it changed it for the following services: ftp mail MySQL in cpanel it only changes the cpanel password.

    Right, that's normal. Changing the cPanel password automatically updates the user's password in other services connected to the account username. Thank you.
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  • popeye
    Ok thanks
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  • albeyan2
    We have received this notice I didn't change my password After entering the control panel Email and files are gone As well as many files This is after the update It happened Was it hacked or wrong? :: Your password has changed.
    You have successfully updated your password for the following services: [LIST]
  • ftp
  • mail
  • MySQL
  • system If you initiated this change, disregard this email. If you did not initiate this change, contact your system administrator.
    		•
    This notice is the result of a request made by a computer with the IP address of "41.62.180.61" through the "cpanel" service on the server. The remote computer"s location appears to be: Tunisia (TN). The system generated this notice on Saturday, September 3, 2022 at 10:16:25 PM UTC. You can disable the "cPanel Account Password" type of notification through the cPanel interface: *************:2083/?goto_app=ContactInfo_Change Do not reply to this automated message.
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  • cPRex Jurassic Moderator
    @albeyan2 - if you didn't make this change, and aren't sure who did, the account should be treated as compromised until you confirm otherwise.
    0

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