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Bug in Mailman version 2.1.18-1

Orbialia
When i try to approve moderated emails and acces to mailman plattform i recieve this error: We're sorry, we hit a bug! Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs. This is the error.log: pastebin.com/BvFsh4aU

Comments

8 comments

Date Votes
  • cPanelMichael
    Hello, Please let us know if running the following command helps address the issue:
    /scripts/fixmailman
    Thank you.
    0
  • Orbialia
    Nothing:
    root@cpanel [~]# /scripts/fixmailman Setting mailman permissions. Setting mailman lists permissions. Purging mailman queue. Restarting mailman.
    The mailman error.log: pastebin.com/EQHGq9yX
    0
  • cPanelMichael
    Hello, You can also try reinstalling Mailman via:
    /usr/local/cpanel/bin/mailman-install --force
    Feel free to open a support ticket using the link in my signature if the issue persists after reinstalling Mailman so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.
    0
  • Orbialia
    Will this action to stop useless my lists ?
    0
  • cPanelMichael
    Will this action to stop useless my lists ?

    Reinstalling mailman will not delete or alter your existing lists. Thank you.
    0
  • Mehmet Sen

    Hello. The same problem occurred to me too. I tried what you wrote above but it didn't work. What do you recommend. Kind regards.

    Command: /usr/local/cpanel/bin/mailman-install --force

    Result: -bash: /usr/local/cpanel/bin/mailman-install: No such file or directory

     

     

    cPanel Version

    Bug in Mailman version 2.1.39

     

    We're sorry, we hit a bug!

    Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs or the web server logs.

    0
  • William Del Piero cPanel Staff

    Hi,

     

    The script you've used to reinstall mailman no longer exists on recent cPanel versions. You can find the updated steps to re-install mailman in the following article:

    How To reinstall the Mailman RPM

     

    If that doesn't help, I'd recommend reviewing the Mailman error log which should be located within the following directory:

     

    /usr/local/cpanel/3rdparty/mailman/logs

     

    0
  • Mehmet Sen
    134 / 5.000
     
    Thanks. I reinstalled mailman rpm. The error continues the same. I couldn't understand anything from the error logs. can you help me ?
     
    ERROR LOG
    Jul 07 01:20:05 2024 admin(3600): @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 
    admin(3600): [----- Mailman Version: 2.1.39 -----] 
    admin(3600): [----- Traceback ------] 
    admin(3600): Traceback (most recent call last):
    admin(3600):   File "/usr/local/cpanel/base/3rdparty/mailman/scripts/driver", line 117, in run_main
    admin(3600):     main()
    admin(3600):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admindb.py", line 323, in main
    admin(3600):     num += show_helds_overview(mlist, form, ssort)
    admin(3600):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admindb.py", line 510, in show_helds_overview
    admin(3600):     stable.AddRow([Center(Bold(_('From:')).Format() + esender)])
    admin(3600): UnicodeDecodeError: 'ascii' codec can't decode byte 0xf6 in position 9: ordinal not in range(128)
    admin(3600): [----- Python Information -----] 
    admin(3600): sys.version     =   2.7.5 (default, Mar 21 2024, 16:55:10) 
    [GCC 4.8.5 20150623 (Red Hat 4.8.5-44)] 
    admin(3600): sys.executable  =   /usr/local/cpanel/3rdparty/bin/python2 
    admin(3600): sys.prefix      =   /usr 
    admin(3600): sys.exec_prefix =   /usr 
    admin(3600): sys.path        =   ['/usr/lib/python2.7/site-packages/pyzor-1.0.0-py2.7.egg', '/usr/local/cpanel/3rdparty/mailman/pythonlib', '/usr/local/cpanel/3rdparty/mailman', '/usr/local/cpanel/3rdparty/mailman/scripts', '/usr/lib64/python27.zip', '/usr/lib64/python2.7', '/usr/lib64/python2.7/plat-linux2', '/usr/lib64/python2.7/lib-tk', '/usr/lib64/python2.7/lib-old', '/usr/lib64/python2.7/lib-dynload', '/usr/lib/python2.7/site-packages', '/usr/lib/python2.7/dist-packages', '/usr/lib64/python2.7/site-packages', '/usr/lib64/python2.7/site-packages', '/usr/lib/python2.7/site-packages', '/usr/lib/site-python'] 
    admin(3600): sys.platform    =   linux2 
    admin(3600): [----- Environment Variables -----] 
    admin(3600):     REMOTE_PASSWORD: cpses_muwwfriekk[::cpses::]NrZ6Cot0H3tnRwfDmN2b9SWQnoSGqjrI 
    admin(3600):     REAL_DBOWNER: xxxxxxx 
    admin(3600):     DNS: xxxxxxx.com 
    admin(3600):     HTTP_REFERER: https://server2.xxxxxxx.com:2096/cpsess0708275814/3rdparty/mailman/admindb/bulten6_xxxxxxx.com 
    admin(3600):     REDIRECT_STATUS: 1 
    admin(3600):     SERVER_SOFTWARE: cpsrvd 11.110.0.36 
    admin(3600):     DOMAIN: xxxxxxx.com 
    admin(3600):     SCRIPT_NAME: /cpsess0708275814/3rdparty/mailman/admindb 
    admin(3600):     SUBID:  
    admin(3600):     OPENSSL_NO_DEFAULT_ZLIB: 1 
    admin(3600):     REQUEST_METHOD: POST 
    admin(3600):     CPANEL: active 
    admin(3600):     SERVER_PROTOCOL: HTTP/1.1 
    admin(3600):     QUERY_STRING:  
    admin(3600):     PATH:  
    admin(3600):     REMOTE_DBOWNER: cpses_muwwfriekk 
    admin(3600):     cp_security_token: /cpsess0708275814 
    admin(3600):     ACCEPT_ENCODING: gzip, deflate, br, zstd 
    admin(3600):     LANG: en_US.UTF-8 
    admin(3600):     HTTP_ACCEPT_CHARSET:  
    admin(3600):     REMOTE_USER: xxxxxxx 
    admin(3600):     TZ: Europe/Istanbul 
    admin(3600):     HTTP_COOKIE: bulten_anotherdomain.com+admin=28020000006994c18966732800000064626533376234626264363139663933386637356539333633663036363965623830353833326262; bulten6_xxxxxxx.com+admin=280200000069b4c28966732800000061623033323064393164623035613936343033373037396231366235636330393639396130623935; roundcube_cookies=enabled; _ga=GA1.1.515069335.1711286865; _ga_04SNGQDP6H=GS1.1.1719758557.55.0.1719759430.60.0.0; timezone=Europe/Minsk 
    admin(3600):     SERVER_NAME: server2.xxxxxxx.com 
    admin(3600):     REMOTE_PORT: 64667 
    admin(3600):     HTTP_TRANSFER_ENCODING:  
    admin(3600):     PATH_TRANSLATED: /usr/local/cpanel/base/3rdparty/mailman/scripts/bulten6_xxxxxxx.com 
    admin(3600):     SERVER_PORT: 2096 
    admin(3600):     IS_TRIAL: 0 
    admin(3600):     HOME: /home/xxxxxxx 
    admin(3600):     SERVER_ADDR: 212.XX.XX.XX 
    admin(3600):     DOCUMENT_ROOT: /usr/local/cpanel/base 
    admin(3600):     CONTENT_LENGTH: 782 
    admin(3600):     HTTP_STATUS: 200 
    admin(3600):     CURRENT_USER_UID:  
    admin(3600):     PYTHONPATH: /usr/local/cpanel/3rdparty/mailman 
    admin(3600):     UPLINK:  
    admin(3600):     SCRIPT_FILENAME: /usr/local/cpanel/base/3rdparty/mailman/scripts/driver 
    admin(3600):     SSL_PROTOCOL_VERSION: 3 
    admin(3600):     DNT:  
    admin(3600):     HOST: server2.xxxxxxx.com 
    admin(3600):     HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36 
    admin(3600):     HTTP_HOST: server2.xxxxxxx.com 
    admin(3600):     HTTPS: on 
    admin(3600):     _RCUBE: xxxxxxx 
    admin(3600):     REQUEST_URI: /cpsess0708275814/3rdparty/mailman/admindb/bulten6_xxxxxxx.com 
    admin(3600):     HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7 
    admin(3600):     SCRIPT_URI: /cpsess0708275814/3rdparty/mailman/admindb/bulten6_xxxxxxx.com 
    admin(3600):     GATEWAY_INTERFACE: CGI/1.1 
    admin(3600):     TRANSFER_ENCODING:  
    admin(3600):     REMOTE_ADDR: 45.11.202.137 
    admin(3600):     HTTP_ACCEPT_LANGUAGE: tr-TR,tr;q=0.9,en-US;q=0.8,en;q=0.7 
    admin(3600):     HTTP_ACCEPT_ENCODING: gzip, deflate, br, zstd 
    admin(3600):     WEBMAIL: 1 
    admin(3600):     REMOTE_TEMP_USER: cpses_muwwfriekk 
    admin(3600):     CONTENT_TYPE: application/x-www-form-urlencoded 
    admin(3600):     REMOTE_HOST: 45.11.202.137 
    admin(3600):     cp_return_url: https://server2.xxxxxxx.com:2083/cpsess6505452299/frontend/jupiter/mail/lists.html.tt 
    admin(3600):     PATH_INFO: /bulten6_xxxxxxx.com 
    Jul 07 01:22:17 2024 admin(3808): @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 
    admin(3808): [----- Mailman Version: 2.1.39 -----] 
    admin(3808): [----- Traceback ------] 
    admin(3808): Traceback (most recent call last):
    admin(3808):   File "/usr/local/cpanel/base/3rdparty/mailman/scripts/driver", line 117, in run_main
    admin(3808):     main()
    admin(3808):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admindb.py", line 323, in main
    admin(3808):     num += show_helds_overview(mlist, form, ssort)
    admin(3808):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admindb.py", line 510, in show_helds_overview
    admin(3808):     stable.AddRow([Center(Bold(_('From:')).Format() + esender)])
    admin(3808): UnicodeDecodeError: 'ascii' codec can't decode byte 0xf6 in position 9: ordinal not in range(128)
    admin(3808): [----- Python Information -----] 
    admin(3808): sys.version     =   2.7.5 (default, Mar 21 2024, 16:55:10) 
    [GCC 4.8.5 20150623 (Red Hat 4.8.5-44)] 
    admin(3808): sys.executable  =   /usr/local/cpanel/3rdparty/bin/python2 
    admin(3808): sys.prefix      =   /usr 
    admin(3808): sys.exec_prefix =   /usr 
    admin(3808): sys.path        =   ['/usr/lib/python2.7/site-packages/pyzor-1.0.0-py2.7.egg', '/usr/local/cpanel/3rdparty/mailman/pythonlib', '/usr/local/cpanel/3rdparty/mailman', '/usr/local/cpanel/3rdparty/mailman/scripts', '/usr/lib64/python27.zip', '/usr/lib64/python2.7', '/usr/lib64/python2.7/plat-linux2', '/usr/lib64/python2.7/lib-tk', '/usr/lib64/python2.7/lib-old', '/usr/lib64/python2.7/lib-dynload', '/usr/lib/python2.7/site-packages', '/usr/lib/python2.7/dist-packages', '/usr/lib64/python2.7/site-packages', '/usr/lib64/python2.7/site-packages', '/usr/lib/python2.7/site-packages', '/usr/lib/site-python'] 
    admin(3808): sys.platform    =   linux2 
    admin(3808): [----- Environment Variables -----] 
    admin(3808):     REMOTE_PASSWORD: cpses_mu2k4dk3an[::cpses::]BTUOeUCZSxPYNEiOKCcb18JJDOCQYVw_ 
    admin(3808):     REAL_DBOWNER: xxxxxxx 
    admin(3808):     DNS: xxxxxxx.com 
    admin(3808):     HTTP_COOKIE: bulten_anotherdomain.com+admin=28020000006994c18966732800000064626533376234626264363139663933386637356539333633663036363965623830353833326262; bulten_xxxxxxx.com+admin=2802000000695bc38966732800000034653337313439323938326138333761636435663464666135666334666136353131313365396633; bulten6_xxxxxxx.com+admin=28020000006997c38966732800000061646162396333323866663661626261633135396237366638353835383639633037363137343236; roundcube_cookies=enabled; _ga=GA1.1.515069335.1711286865; _ga_04SNGQDP6H=GS1.1.1719758557.55.0.1719759430.60.0.0; timezone=Europe/Minsk 
    admin(3808):     REDIRECT_STATUS: 1 
    admin(3808):     SERVER_SOFTWARE: cpsrvd 11.110.0.36 
    admin(3808):     DOMAIN: xxxxxxx.com 
    admin(3808):     SUBID:  
    admin(3808):     HTTP_TRANSFER_ENCODING:  
    admin(3808):     OPENSSL_NO_DEFAULT_ZLIB: 1 
    admin(3808):     REQUEST_METHOD: GET 
    admin(3808):     CPANEL: active 
    admin(3808):     SERVER_PROTOCOL: HTTP/1.1 
    admin(3808):     QUERY_STRING:  
    admin(3808):     PATH:  
    admin(3808):     REMOTE_DBOWNER: cpses_mu2k4dk3an 
    admin(3808):     cp_security_token: /cpsess0708275814 
    admin(3808):     ACCEPT_ENCODING: gzip, deflate, br, zstd 
    admin(3808):     LANG: en_US.UTF-8 
    admin(3808):     HTTP_ACCEPT_CHARSET:  
    admin(3808):     REMOTE_USER: xxxxxxx 
    admin(3808):     TZ: Europe/Istanbul 
    admin(3808):     HTTP_REFERER: https://server2.xxxxxxx.com:2096/cpsess0708275814/3rdparty/mailman/admin/bulten6_xxxxxxx.com/?login=1&post_login=58078349497227 
    admin(3808):     SERVER_NAME: server2.xxxxxxx.com 
    admin(3808):     REMOTE_PORT: 64603 
    admin(3808):     PATH_TRANSLATED: /usr/local/cpanel/base/3rdparty/mailman/scripts/bulten6_xxxxxxx.com 
    admin(3808):     SERVER_PORT: 2096 
    admin(3808):     IS_TRIAL: 0 
    admin(3808):     HOME: /home/xxxxxxx 
    admin(3808):     SERVER_ADDR: 212.XX.XX.XX 
    admin(3808):     DOCUMENT_ROOT: /usr/local/cpanel/base 
    admin(3808):     CONTENT_LENGTH:  
    admin(3808):     HTTP_STATUS: 200 
    admin(3808):     CURRENT_USER_UID:  
    admin(3808):     PYTHONPATH: /usr/local/cpanel/3rdparty/mailman 
    admin(3808):     SCRIPT_FILENAME: /usr/local/cpanel/base/3rdparty/mailman/scripts/driver 
    admin(3808):     SSL_PROTOCOL_VERSION: 3 
    admin(3808):     DNT:  
    admin(3808):     HOST: server2.xxxxxxx.com 
    admin(3808):     HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36 
    admin(3808):     HTTP_HOST: server2.xxxxxxx.com 
    admin(3808):     SCRIPT_NAME: /cpsess0708275814/3rdparty/mailman/admindb 
    admin(3808):     HTTPS: on 
    admin(3808):     _RCUBE: xxxxxxx 
    admin(3808):     REQUEST_URI: /cpsess0708275814/3rdparty/mailman/admindb/bulten6_xxxxxxx.com 
    admin(3808):     HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7 
    admin(3808):     SCRIPT_URI: /cpsess0708275814/3rdparty/mailman/admindb/bulten6_xxxxxxx.com 
    admin(3808):     HTTP_ACCEPT_ENCODING: gzip, deflate, br, zstd 
    admin(3808):     GATEWAY_INTERFACE: CGI/1.1 
    admin(3808):     TRANSFER_ENCODING:  
    admin(3808):     REMOTE_ADDR: 45.11.202.137 
    admin(3808):     HTTP_ACCEPT_LANGUAGE: tr-TR,tr;q=0.9,en-US;q=0.8,en;q=0.7 
    admin(3808):     UPLINK:  
    admin(3808):     WEBMAIL: 1 
    admin(3808):     REMOTE_TEMP_USER: cpses_mu2k4dk3an 
    admin(3808):     CONTENT_TYPE:  
    admin(3808):     REMOTE_HOST: 45.11.202.137 
    admin(3808):     cp_return_url: https://server2.xxxxxxx.com:2083/cpsess6505452299/frontend/jupiter/mail/lists.html.tt 
    admin(3808):     PATH_INFO: /bulten6_xxxxxxx.com 
    0

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