cPanel version change from 11.50.0.6 to 11.50.0.9 failed during updatenow.
We just got a enail notice titled: cPanel version change from "11.50.0.6" to "11.50.0.9" failed during updatenow.
The system detected an error during the cPanel & WHM version change from "11.50.0.6" to "11.50.0.9" which prevented updatenow from completing normally.
only error I could find is:
so what gives with this error notice
[2015-06-02 22:16:21 +0000] Retrieving and staging /cpanelsync/11.50.0.9/cpanel/whostmgr/docroot/templates/mod_security/config.cmb-pt.js.bz2
=> Log closed Tue Jun 2 22:16:21 2015
[2015-06-02 22:16:21 +0000] Sync child 16716 exited cleanly.
[2015-06-02 22:16:21 +0000] Staging new RPMS
[2015-06-02 22:16:22 +0000] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/rpm.sha512
[2015-06-02 22:16:22 +0000] Successfully verified signature for cpanel (key types: release).
[2015-06-02 22:16:22 +0000] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/dovecot-2.2.16-4.cp1148.x86_64.rpm
[2015-06-02 22:16:23 +0000] All files Staged
[2015-06-02 22:16:23 +0000] Testing if the newly downloaded RPMS can be installed without conflict
[2015-06-02 22:16:23 +0000] Testing RPM transaction
[2015-06-02 22:16:24 +0000]
[2015-06-02 22:16:24 +0000] RPM transaction succeeded!
[2015-06-02 22:16:24 +0000] Putting cpanelsync files into place.
[2015-06-02 22:16:24 +0000] Preserving previous JS files list.
[2015-06-02 22:16:28 +0000] Disabling service monitoring.
[2015-06-02 22:16:32 +0000] Committing cpanel.
[2015-06-02 22:16:34 +0000] Set permissions on /usr/local/cpanel/cgi-sys to 0755
[2015-06-02 22:16:34 +0000] Created directory /usr/local/cpanel/Cpanel/Horde/Utils successfully
[2015-06-02 22:16:34 +0000] All directories created and updated
[2015-06-02 22:16:34 +0000] Commiting all downloaded files for binaries/linux-c6-x86_64, cpanel
[2015-06-02 22:16:58 +0000] E Failed to create symlink /usr/local/cpanel/etc/init/scripts/redhat -> centos: File exists
[2015-06-02 22:16:58 +0000] The Administrator will be notified to review this output when this script completes
[2015-06-02 22:16:58 +0000] Checking permissions of all files we manage
[2015-06-02 22:16:58 +0000] Set permissions on /usr/local/cpanel/cgi-sys/templatepreview.cgi to 0755
so what gives with this error notice
-
Do you already have a symlink of /usr/local/cpanel/etc/init/scripts/redhat pointing to /usr/local/cpanel/etc/init/scripts/centos ? 0 -
Here is what I see: root@svr4 [/usr/local/cpanel/etc/init/scripts]# ls -al total 28 drwxr-xr-x 6 root root 4096 Apr 13 17:39 ./ drwxr-xr-x 3 root root 4096 May 20 22:22 ../ drwxr-xr-x 2 root root 4096 May 20 22:22 centos/ -rw-r--r-- 1 root root 16 Apr 13 17:37 cpservices.yaml d--------- 2 root root 4096 May 20 22:21 redhat/ drwxr-xr-x 4 root root 4096 May 20 22:21 systemd/ drwxr-xr-x 2 root root 4096 Apr 13 17:39 templates/ root@svr4 [/usr/local/cpanel/etc/init/scripts]#
And a couple more upcp log entries:...{cut}... [2015-06-02 22:22:19 +0000] 95% complete => Log closed Tue Jun 2 22:22:19 2015 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (14790) at Tue Jun 2 22:22:19 2015 [2015-06-02 22:22:19 +0000] Post-sync cleanup completed successfully [2015-06-02 22:22:19 +0000] Polling updatenow to see if a newer version is available for upgrade => Log closed Tue Jun 2 22:22:19 2015 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (31832) at Tue Jun 2 22:22:19 2015 [2015-06-02 22:22:19 +0000] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc [2015-06-02 22:22:20 +0000] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc [2015-06-02 22:22:20 +0000] Retrieved public key from vendor: cpanel, category: development-sts, url: https://securedownloads.cpanel.net/STSTestKey.asc [2015-06-02 22:22:20 +0000] Detected version '11.50.0.9' from version file. [2015-06-02 22:22:20 +0000] Running version '11.50.0.9' of updatenow. [2015-06-02 22:22:20 +0000] Using mirror '75.126.236.226' for host 'httpupdate.cpanel.net'. [2015-06-02 22:22:20 +0000] Successfully verified signature for cpanel (key types: release). [2015-06-02 22:22:20 +0000] Target version set to '11.50.0.9' [2015-06-02 22:22:20 +0000] Up to date (11.50.0.9) [2015-06-02 22:22:20 +0000] E The install encountered a fatal error: Up to date (11.50.0.9) => Log closed Tue Jun 2 22:22:20 2015 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (14790) at Tue Jun 2 22:22:20 2015 [2015-06-02 22:22:20 +0000] 95% complete [2015-06-02 22:22:20 +0000] Running /usr/local/cpanel/scripts/postupcp [2015-06-02 22:23:14 +0000] Running Standardized hooks [2015-06-02 22:23:14 +0000] 100% complete [2015-06-02 22:23:14 +0000] [2015-06-02 22:23:14 +0000] cPanel update completed [2015-06-02 22:23:14 +0000] A log of this update is available at /var/cpanel/updatelogs/update.1433283241.log [2015-06-02 22:23:14 +0000] Removing upcp pidfile [2015-06-02 22:23:14 +0000] [2015-06-02 22:23:14 +0000] Completed all updates => Log closed Tue Jun 2 22:23:14 20150 -
[2015-06-02 22:22:20 +0000] Target version set to '11.50.0.9' [2015-06-02 22:22:20 +0000] Up to date (11.50.0.9) [2015-06-02 22:22:20 +0000] E The install encountered a fatal error: Up to date (11.50.0.9) => Log closed Tue Jun 2 22:22:20 2015
According to this, you are updated to 11.50.0.9 now. Are you still experiencing issues?0 -
No other issues noted, WHM says its WHM 11.50.0 (build 9) Just weird that it generates this error on every few upcp runs, but still updates. 0 -
No other issues noted, WHM says its WHM 11.50.0 (build 9) Just weird that it generates this error on every few upcp runs, but still updates.
Just for the lolz (and obviously for some troubleshooting on the side!), run/scripts/upcp --force
Then, if you the error occurs, upload the log file. I'll take a closer look with you. :)0 -
No other issues noted, WHM says its WHM 11.50.0 (build 9)
Hello, Could you verify if the symbolic link for /usr/local/cpanel/etc/init/scripts/redhat now exists? Thank you.0 -
Not actually seeing any symlinks, but the proper path is there as far as I can tell. Where EXACTLY is this symlink entry suppose to be??? we are still getting error notices on every run of script "up to date" during upcp (cron or manual) Here is the last part of the latest log entry: Fetching http://httpupdate.cpanel.net/cpanelsync/transfers_PUBLIC/pkgacct/.cpanelsync.asc (connected:1).......(request attempt 1/12)...@70.87.220.252......connected......receiving...100%......request success......Done Fetching http://httpupdate.cpanel.net/cpanelsync/transfers_PUBLIC/pkgacct/.cpanelsync (connected:1).......(request attempt 1/12)...@70.87.220.252......connected......receiving...100%......request success......Done Done. *** Done synctransfers *** *** Running setupdbmap *** *** Done setupdbmap *** *** Running update-cgibin-scripts *** *** Done update-cgibin-scripts *** *** Running setpostgresconfig *** *** Done setpostgresconfig *** *** Running rebuild-templates *** *** Done rebuild-templates *** [Finished cpanelpost (25 seconds)] [Starting ssl_migration] [Finished ssl_migration (0 seconds)] => Log closed Mon Jun 8 22:24:09 2015 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/post_sync_cleanup (8417) at Mon Jun 8 22:24:09 2015 [2015-06-08 22:24:09 +0000] 91% complete [2015-06-08 22:24:09 +0000] 92% complete [2015-06-08 22:24:09 +0000] ==> Starting cPanel.... [2015-06-08 22:24:09 +0000] - Processing command `/usr/local/cpanel/etc/init/startup` [2015-06-08 22:24:09 +0000] [11343] Waiting for cpaneld to shutdown ... not running. [2015-06-08 22:24:09 +0000] [11343] Waiting for webmaild to shutdown ... not running. [2015-06-08 22:24:15 +0000] [11343] Waiting for cpdavd-ssl to shutdown ... not running. [2015-06-08 22:24:15 +0000] [11343] Waiting for cpanellogd to shutdown ..... terminated. [2015-06-08 22:24:15 +0000] [11343] Waiting for entropychat to shutdown ... not running. [2015-06-08 22:24:15 +0000] [11343] Waiting for eximstats to shutdown ... not running. [2015-06-08 22:24:16 +0000] [11343] mailmanctl: no process killed [2015-06-08 22:24:16 +0000] [11343] Waiting for eximstats to shutdown ... not running. [2015-06-08 22:24:23 +0000] [11343] [+] No running cPGreyList process found. [2015-06-08 22:24:51 +0000] - Processing command `/usr/local/cpanel/whostmgr/bin/whostmgr2 --updateaddons` [2015-06-08 22:24:51 +0000] [12190] Locale database build scheduled. [2015-06-08 22:24:51 +0000] - Processing command `/usr/local/cpanel/bin/update_appconfig_apps` [2015-06-08 22:24:51 +0000] ==> Post Install Complete [2015-06-08 22:24:51 +0000] 95% complete => Log closed Mon Jun 8 22:24:51 2015 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (23672) at Mon Jun 8 22:24:51 2015 [2015-06-08 22:24:51 +0000] Post-sync cleanup completed successfully [2015-06-08 22:24:51 +0000] Polling updatenow to see if a newer version is available for upgrade => Log closed Mon Jun 8 22:24:51 2015 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (12219) at Mon Jun 8 22:24:52 2015 [2015-06-08 22:24:52 +0000] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc [2015-06-08 22:24:52 +0000] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc [2015-06-08 22:24:52 +0000] Retrieved public key from vendor: cpanel, category: development-sts, url: https://securedownloads.cpanel.net/STSTestKey.asc [2015-06-08 22:24:52 +0000] Detected version '11.50.0.10' from version file. [2015-06-08 22:24:52 +0000] Running version '11.50.0.10' of updatenow. [2015-06-08 22:24:52 +0000] Using mirror '70.87.220.252' for host 'httpupdate.cpanel.net'. [2015-06-08 22:24:52 +0000] Successfully verified signature for cpanel (key types: release). [2015-06-08 22:24:52 +0000] Target version set to '11.50.0.10' [2015-06-08 22:24:52 +0000] Up to date (11.50.0.10) [2015-06-08 22:24:52 +0000] E The install encountered a fatal error: Up to date (11.50.0.10) => Log closed Mon Jun 8 22:24:52 2015 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (23672) at Mon Jun 8 22:24:52 2015 [2015-06-08 22:24:52 +0000] 95% complete [2015-06-08 22:24:52 +0000] Running /usr/local/cpanel/scripts/postupcp [2015-06-08 22:25:35 +0000] Running Standardized hooks [2015-06-08 22:25:35 +0000] 100% complete [2015-06-08 22:25:35 +0000] [2015-06-08 22:25:35 +0000] cPanel update completed [2015-06-08 22:25:35 +0000] A log of this update is available at /var/cpanel/updatelogs/update.1433801641.log [2015-06-08 22:25:35 +0000] Removing upcp pidfile [2015-06-08 22:25:35 +0000] [2015-06-08 22:25:35 +0000] Completed all updates => Log closed Mon Jun 8 22:25:35 2015
Only mention of errors in earlier log entries were 404/300 errors during cpan url checks.. More verbose log output noting the synlink error again:---- [cut] ---- [2015-06-08 22:18:13 +0000] Retrieving and staging /cpanelsync/11.50.0.10/cpanel/whostmgr/docroot/js2/restorefullbackup-pt.js.bz2 [2015-06-08 22:18:13 +0000] Retrieving and staging /cpanelsync/11.50.0.10/cpanel/base/frontend/paper_lantern/js2/addon/index-he.js.bz2 => Log closed Mon Jun 8 22:18:13 2015 [2015-06-08 22:18:13 +0000] Sync child 27720 exited cleanly. [2015-06-08 22:18:13 +0000] Staging new RPMS [2015-06-08 22:18:20 +0000] No new RPMS needed for install [2015-06-08 22:18:20 +0000] All files Staged [2015-06-08 22:18:20 +0000] Testing if the newly downloaded RPMS can be installed without conflict [2015-06-08 22:18:20 +0000] Putting cpanelsync files into place. [2015-06-08 22:18:20 +0000] Preserving previous JS files list. [2015-06-08 22:18:24 +0000] Disabling service monitoring. [2015-06-08 22:18:28 +0000] Committing cpanel. [2015-06-08 22:18:30 +0000] Set permissions on /usr/local/cpanel/cgi-sys to 0755 [2015-06-08 22:18:30 +0000] All directories created and updated [2015-06-08 22:18:30 +0000] Commiting all downloaded files for binaries/linux-c6-x86_64, cpanel [2015-06-08 22:18:53 +0000] E Failed to create symlink /usr/local/cpanel/etc/init/scripts/redhat -> centos: File exists [2015-06-08 22:18:53 +0000] The Administrator will be notified to review this output when this script completes [2015-06-08 22:18:54 +0000] Checking permissions of all files we manage [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/cgi-sys/templatepreview.cgi to 0755 [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/bin/admin/Cpanel/hooks2 to 0700 [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/bin/admin/Cpanel/cron to 0700 [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/whostmgr/bin/xml-api to 0700 [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/base/backend/passwordstrength.cgi to 0755 [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/bin/admin/Cpanel/zone to 0700 [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/bin/view_transfer to 0700 [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/cpsrvd to 0700 [2015-06-08 22:18:54 +0000] Set permissions on /usr/local/cpanel/whostmgr/bin/dnsadmin-ssl to 0700 ---- [cut] ----
So what is really going on here now?0 -
Can you run the two following shell commands: # cd /usr/local/cpanel/etc/init/scripts # ls -la
You should see something similar to below:total 24 drwxr-xr-x 5 root root 4096 May 26 10:44 ./ drwxr-xr-x 3 root root 4096 May 26 10:44 ../ drwxr-xr-x 2 root root 4096 May 26 10:44 centos/ -rw-r--r-- 1 root root 16 Mar 4 13:26 cpservices.yaml lrwxrwxrwx 1 root root 6 May 26 10:44 redhat -> centos/ drwxr-xr-x 4 root root 4096 May 26 10:44 systemd/ drwxr-xr-x 2 root root 4096 Mar 4 13:34 templates/
In particular, do you see this line? (Is it exactly like this? ("redhat -> centos"))lrwxrwxrwx 1 root root 6 May 26 10:44 redhat -> centos/
That will tell us if the symlink already exists.0 -
As previously noted, this is what I see there: root@svr4 [/usr/local/cpanel/etc/init/scripts]# ls -al total 28 drwxr-xr-x 6 root root 4096 Apr 13 17:39 ./ drwxr-xr-x 3 root root 4096 May 20 22:22 ../ drwxr-xr-x 2 root root 4096 May 20 22:22 centos/ -rw-r--r-- 1 root root 16 Apr 13 17:37 cpservices.yaml d--------- 2 root root 4096 May 20 22:21 redhat/ drwxr-xr-x 4 root root 4096 May 20 22:21 systemd/ drwxr-xr-x 2 root root 4096 Apr 13 17:39 templates/
So no the symlink isn't there0 -
Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you. 0 -
I went ahead and added a support ticket.. Your Request id is: 6650497. Lets see if you guys get the same issues I get. 0 -
This issue was being caused by /usr/local/cpanel/etc/init/scripts/redhat existing as an empty directory with 000 permissions assigned to it. The resolution was to move away /usr/local/cpanel/etc/init/scripts/redhat and then run a forced cPanel update: /scripts/upcp --force 0 -
We are STILL getting an error notice in the logs.. with no actual error entry found: ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (20722) at Wed Jun 10 22:14:01 2015 [2015-06-10 22:14:01 +0000] Detected cron=1 (cron mode set from command line) [2015-06-10 22:14:01 +0000] 1% complete [2015-06-10 22:14:01 +0000] Running Standardized hooks [2015-06-10 22:14:01 +0000] 2% complete [2015-06-10 22:14:01 +0000] mtime on upcp is 1432160443 (Wed May 20 22:20:43 2015) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (20727) at Wed Jun 10 22:14:02 2015 [2015-06-10 22:14:02 +0000] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc [2015-06-10 22:14:02 +0000] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc [2015-06-10 22:14:03 +0000] Retrieved public key from vendor: cpanel, category: development-sts, url: https://securedownloads.cpanel.net/STSTestKey.asc [2015-06-10 22:14:03 +0000] Detected version '11.50.0.10' from version file. [2015-06-10 22:14:03 +0000] Running version '11.50.0.10' of updatenow. [2015-06-10 22:14:03 +0000] Using mirror '67.222.0.10' for host 'httpupdate.cpanel.net'. [2015-06-10 22:14:03 +0000] Using mirror '70.87.220.252' for host 'httpupdate.cpanel.net'. [2015-06-10 22:14:03 +0000] Successfully verified signature for cpanel (key types: release). [2015-06-10 22:14:03 +0000] Target version set to '11.50.0.10' [2015-06-10 22:14:03 +0000] Up to date (11.50.0.10) [2015-06-10 22:14:03 +0000] E The install encountered a fatal error: Up to date (11.50.0.10) => Log closed Wed Jun 10 22:14:03 2015 [2015-06-10 22:14:03 +0000] 17% complete => Log closed Wed Jun 10 22:14:03 2015 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/maintenance (20759) at Wed Jun 10 22:14:03 2015 [2015-06-10 22:14:03 +0000] 21% complete [2015-06-10 22:14:03 +0000] Purging cpupdate.conf of invalid entries [2015-06-10 22:14:03 +0000] Processing: Assuring needed symlinks in 3rdparty/bin are in place. [2015-06-10 22:14:03 +0000] - Processing command `/usr/local/cpanel/scripts/link_3rdparty_binaries` [2015-06-10 22:14:03 +0000] Processing: Setting clock [2015-06-10 22:14:03 +0000] - Processing command `/usr/local/cpanel/scripts/rdate` [2015-06-10 22:14:03 +0000] [20761] The 'ntpd' daemon is running on PID '10423'. Exiting. [2015-06-10 22:14:03 +0000] 22% complete [2015-06-10 22:14:03 +0000] Processing: Updating cPanel signing keys. [2015-06-10 22:14:03 +0000] - Processing command `/usr/local/cpanel/scripts/updatesigningkey` [2015-06-10 22:14:03 +0000] Processing: Checking for immutable files [2015-06-10 22:14:03 +0000] - Processing command `/usr/local/cpanel/scripts/check_immutable_files` [2015-06-10 22:14:03 +0000] [20786] Not testing for immutable files, because the test was last run approximately 4 days ago (less than 10 days) [2015-06-10 22:14:03 +0000] 23% complete ---- [cut] ----
I didn't find anything amiss and apparently when Sean ran scripts/upcp --force the day before yesterday there wasn't an error then..---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (29427) at Thu Jun 11 22:14:02 2015 [2015-06-11 22:14:02 +0000] Detected cron=1 (cron mode set from command line) [2015-06-11 22:14:02 +0000] 1% complete [2015-06-11 22:14:02 +0000] Running Standardized hooks [2015-06-11 22:14:02 +0000] 2% complete [2015-06-11 22:14:02 +0000] mtime on upcp is 1432160443 (Wed May 20 22:20:43 2015) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (29436) at Thu Jun 11 22:14:02 2015 [2015-06-11 22:14:03 +0000] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc [2015-06-11 22:14:03 +0000] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc [2015-06-11 22:14:03 +0000] Retrieved public key from vendor: cpanel, category: development-sts, url: https://securedownloads.cpanel.net/STSTestKey.asc [2015-06-11 22:14:03 +0000] Detected version '11.50.0.10' from version file. [2015-06-11 22:14:03 +0000] Running version '11.50.0.10' of updatenow. [2015-06-11 22:14:03 +0000] Using mirror '66.23.237.210' for host 'httpupdate.cpanel.net'. [2015-06-11 22:14:03 +0000] Using mirror '70.87.220.252' for host 'httpupdate.cpanel.net'. [2015-06-11 22:14:03 +0000] Successfully verified signature for cpanel (key types: release). [2015-06-11 22:14:03 +0000] Target version set to '11.50.0.10' [2015-06-11 22:14:03 +0000] Up to date (11.50.0.10) [2015-06-11 22:14:03 +0000] E The install encountered a fatal error: Up to date (11.50.0.10) => Log closed Thu Jun 11 22:14:03 2015 [2015-06-11 22:14:03 +0000] 17% complete => Log closed Thu Jun 11 22:14:03 2015 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/maintenance (29516) at Thu Jun 11 22:14:04 2015 [2015-06-11 22:14:04 +0000] 21% complete0 -
Hello, What's the output of your /etc/cpupdate.conf file? Note you are welcome to reply to the ticket so that it's reopened. Ensure you let us know so we can update this thread with the outcome. Thank you. 0 -
Hello, What's the output of your /etc/cpupdate.conf file? Note you are welcome to reply to the ticket so that it's reopened. Ensure you let us know so we can update this thread with the outcome. Thank you.
its:CPANEL=current RPMUP=daily SARULESUP=daily UPDATES=daily STAGING_DIR=/home20 -
Hello, Does "/usr/local/cpanel/etc/init/scripts/redhat" exist as an empty directory again or is it still a symbolic link? Thank you. 0 -
It is still a symlink: root@svr4 [/usr/local/cpanel/etc/init/scripts]# ls -al total 28 drwxr-xr-x 6 root root 4096 Jun 9 19:06 ./ drwxr-xr-x 3 root root 4096 May 20 22:22 ../ drwxr-xr-x 2 root root 4096 Jun 9 16:41 centos/ -rw-r--r-- 1 root root 16 Apr 13 17:37 cpservices.yaml lrwxrwxrwx 1 root root 6 Jun 9 19:06 redhat -> centos/ d--------- 2 root root 4096 May 20 22:21 redhat.BAK/ drwxr-xr-x 4 root root 4096 May 20 22:21 systemd/ drwxr-xr-x 2 root root 4096 Apr 13 17:39 templates/
I'm not sure what's causing the error now but it's happening right at the beginning of the update run, and all the rest of the tasks seem to finish just fine.0 -
just had another sever recently (Tuesday 16June) update to 11.50.0.10 and it's also throwing this generic error. That server doesn't use a staging DIR and has previously updated without issue. It has to be something in one of the update scripts added during the update to 11.50.0.10 0 -
lrwxrwxrwx 1 root root 6 May 26 10:44 redhat -> centos/
This is my "redhat" symlink. Notice that the file permissions are: lrwxrwxrwxAs previously noted, this is what I see there:
root@svr4 [/usr/local/cpanel/etc/init/scripts]# ls -al total 28 drwxr-xr-x 6 root root 4096 Apr 13 17:39 ./ drwxr-xr-x 3 root root 4096 May 20 22:22 ../ drwxr-xr-x 2 root root 4096 May 20 22:22 centos/ -rw-r--r-- 1 root root 16 Apr 13 17:37 cpservices.yaml d--------- 2 root root 4096 May 20 22:21 redhat/ drwxr-xr-x 4 root root 4096 May 20 22:21 systemd/ drwxr-xr-x 2 root root 4096 Apr 13 17:39 templates/
So no the symlink isn't there
Your redhat folder shown above is only d---------... I advise going through your servers and ensuring that they all have the correct permissions. If that does not work, I advise moving your redhat folder away as cPanelMichael said and then running the update./scripts/upcp --force0 -
lrwxrwxrwx 1 root root 6 May 26 10:44 redhat -> centos/
This is my "redhat" symlink. Notice that the file permissions are: lrwxrwxrwx Your redhat folder shown above is only d---------... I advise going through your servers and ensuring that they all have the correct permissions. If that does not work, I advise moving your redhat folder away as cPanelMichael said and then running the update./scripts/upcp --force
On the sever where cPanelMichael logged in and moved the redhat DIR it is still showing as an error early in the upcp process. no idea what's causing it as there are no other errors noted in the log. Now a new server is showing this early error, I'm pretty sure it doesn't have the symlink issue (but will double check). I will update this again after a look at the links, as noted.0 -
also note: I have reopened the support ticket as this same error is showing up on multiple servers including ones without a staging DIR or missing symlinks. 0 -
Same problem: The system detected an error during the cPanel & WHM version change from "11.50.0.20" to "11.50.0.22" ... E Failed to create symlink /usr/local/cpanel/etc/init/scripts/redhat -> centos: File exists ... ls -lah /usr/local/cpanel/etc/init/scripts total 28K drwxr-xr-x 6 root root 4.0K May 19 23:15 ./ drwxr-xr-x 3 root root 4.0K Jun 22 23:19 ../ drwxr-xr-x 2 root root 4.0K Jun 22 23:19 centos/ -rw-r--r-- 1 root root 16 May 19 23:10 cpservices.yaml d--------- 2 root root 4.0K Jun 22 23:17 redhat/ drwxr-xr-x 4 root root 4.0K Jun 22 23:18 systemd/ drwxr-xr-x 2 root root 4.0K May 19 23:15 templates/ System: Red Hat Enterprise Linux Server release 5.11 (Tikanga) PS: There are two similar servers without error. The symlink is created correctly. 0 -
E Failed to create symlink /usr/local/cpanel/etc/init/scripts/redhat -> centos: File exists
Internal case number number 194021 is open to track how often this happens. I've linked this thread to that case. The workaround is to remove "/usr/local/cpanel/etc/init/scripts/redhat" and force an update of cPanel via "/scripts/upcp --force". E The install encountered a fatal error:Up to date
It's safe to ignore this message if there are no additional errors. Internal case number 189853 addresses this false report. Thank you.0
Please sign in to leave a comment.
Comments
23 comments