Can send email through Webmail, but can't respond
Hello! I am new to all of this, so sorry in advance for any inconvenience/annoyance I may cause.
I most likely configured something wrong....
When I send an email through Squirrel Mail, it gets to the recipient fine. When I try to respond with that email, it says there is a permanent failure.
Yes, before you tell me, I looked through the thread that is stuck to the top, but I was unable to find clear instructions on how I could fix my issue.
Thanks!
-blok601
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When I send an email through Squirrel Mail, it gets to the recipient fine. When I try to respond with that email, it says there is a permanent failure.
Hello :) Could you let us know the exact error message that appears? Are there any specific error messages in /var/log/exim_mainlog when this happens? EX:exigrep user@domain /var/log/exim_mainlog
Thank you.0 -
Hello :) Could you let us know the exact error message that appears? Are there any specific error messages in /var/log/exim_mainlog when this happens? EX:
exigrep user@domain /var/log/exim_mainlog
Thank you.
This is the full error I am receiving0 -
Could you post the error message in CODE tags with the actual domain name and IP addresses removed from the output? Thank you. 0 -
Could you post the error message in CODE tags with the actual domain name and IP addresses removed from the output? Thank you.
Sorry, will do...Delivery to the following recipient failed permanently: demo@example.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain DOMAIN NAME HERE by eforward1.registrar-servers.com. [38.101.xxx.xxx]. The error that the other server returned was: 550-5.1.1 : Recipient address rejected: 550 undeliverable address: unknown user: "demo@example.com" ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :content-type; bh=eUjpG10LB/Q5xlnTrzrwRm2AHF8GXLjNvsqX0ycflaA=; b=fRKZXtRDTAxG9lm7gQIvqGXu+JEnov9PhIFwv4zt1N+LvOw0CCOVZhQ363OfIdLYu 5OtMT31oWG6aE+fnaK/xL3CUy+3xlqL59RXn5m7bfp9ZtKnthzvRxJMqcSmxxzIWqI6 DBI1/LQHKOz9ptD9kGpNxtyGjd/JrYLp6MIhZVNaX6FlZUJk7am8LFpSP57nPt90Kkd 9Rge9/jS7iOUUXnVW/2uuVVzEX1RhtY7yNW2mpXXqZUCD39m7rv5iRZ1xLCXIR8JV6w OZ6nCUWbaPCL1dOVHHn7Sq1lFHdvob+rmkrEN6xMkd3Gcp5PKKjYkLk1H2nn6DaiDBoA0 -
Do you have root access to this server? If not, browse to: "cPanel Home >> DNS Functions >> Edit MX Entry" Select "Local Mail Exchanger" and if the issue persists, please contact your web hosting provider for additional assistance (assuming you do not have root access). Thank you. 0 -
Do you have root access to this server? If not, browse to: "cPanel Home >> DNS Functions >> Edit MX Entry" Select "Local Mail Exchanger" and if the issue persists, please contact your web hosting provider for additional assistance (assuming you do not have root access). Thank you.
I do not have root access. I tried again with the new settings and it didn't work.0 -
Sorry for the double post, it wasn't letting me edit the other one. Is there extra steps I need to do? Besides creating the email of course? I am getting this error with gmail, I haven't tried it with any other provider. 0 -
why google trying to deliver your message. are you using the googleapps to send mail? do mx check and see if you see any for the domain
I can send the email through RoundCube, but when I try to reply, I get that message. for MX records, I have "Local Mail Exchanger" and Priority 0 Destination DOMAIN NAME and actions.0 -
I'm struggling to understand the issue. I'm assuming you have 'youremail@yourdomain.com' which is attached to your server. And you are trying to send an email to 'someone@gmail.com', via a web mail client. You can send an email to 'someone@gmail.com' but you cannot reply to 'someone@gmail.com' ???? 0 -
I suggest reporting the issue to your web hosting provider so they can review the Exim logs and determine the specific reason for the failure. Thank you. 0 -
I'm struggling to understand the issue. I'm assuming you have 'youremail@yourdomain.com[/EMAIL]' which is attached to your server. And you are trying to send an email to 'someone@gmail.com[/EMAIL]', via a web mail client. You can send an email to 'someone@gmail.com[/EMAIL]' but you cannot reply to 'someone@gmail.com[/EMAIL]' ????
Yes. Sorry for being unclear about that.I suggest reporting the issue to your web hosting provider so they can review the Exim logs and determine the specific reason for the failure. Thank you.
Ok I guess.0 -
Your options for investigating further are limited without root access to the system. Your hosting provider should be able to review the logs and determine the specific reason for the failure. Thank you. 0 -
Your options for investigating further are limited without root access to the system. Your hosting provider should be able to review the logs and determine the specific reason for the failure. Thank you.
Ok. Thanks for the help. I can't lock this but you will most likely take care of that :). Thanks again!0 -
I assume this is the bounce that you recieve from Gmail when you try to reply. 550-5.1.1 : Recipient address rejected: 550 undeliverable address: unknown user: "[EMAIL='demo@example.com">demo@gmail.com[/EMAIL]" I've seen 550 bounce messages when our old mail server was blacklisted, it gave the impression that the email we were sending to was incorrect. (unknown user) When in fact, we were being rejected because we were blacklisted. I assume, that something was being lost in translation when the 550 error arrived. Although this wouldn't explain when you can send but not reply. Use something like MXToolbox to check whether or not your email server is blacklisted. Also use the same tool to check your DNS entries are correct including RDNS. 0
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