cpanelconnecttrack and domain *unknown*

bigtomjp

• September 09, 2016 19:47

For some reason I have a 0MB domain setup with a cpanel account. The domain is "*unknown*". I have looked and I cannot seem to figure out how or why this has happened. Any ideas? 40951

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  24x7server

  • September 10, 2016 13:06

  Which cPanel version are you using ? I can see it's some system user which are showing in list account with the /var partition. There is something wrong on your configuration. Can you please contact cPanel support team OR ask your system admin to check this user list.

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  cPanelMichael

  • September 20, 2016 19:43

  Hello, A previous bug in cPanel version 11.57 (development build for 11.58) resulted in the creation of cpuser files in the /var/cpanel/users directory. This was fixed in cPanel version 58: Fixed case CPANEL-6657: Don't create cpuser files for system users. You can manually remove those cpuser files from the /var/cpanel/users/ directory if you were affected by this bug. Thank you.

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  sinan tekmil

  • February 24, 2017 12:32

  I have this problem The problem started with WHM update.(Test Build) Now, WHM automatic update -> cPanel & WHM 63.9999 (build 84) But, cpanel servicess(webmail, whmlogin etc.) not working, because suspend... I can not process, system script error.

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  Infopro

  • February 24, 2017 14:35

  But, cpanel servicess(webmail, whmlogin etc.) not working, because suspend

  
  Why are services showing up where accounts should be on your server? Are you attempting to disable services?

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  sinan tekmil

  • February 24, 2017 16:17

  I want to activate(unsuspend) the services. But, unsuspend operation failed. Self-suspended - Date Suspended -> Unknown

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  cPanelMichael

  • February 24, 2017 17:49

  Hello, You should manually remove the files under the /var/cpanel/users directory that match those usernames. They are not actually accounts and should not exist. Once removed, run the following command:
  /scripts/updateuserdomains
  Thank you.

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  Infopro

  • February 24, 2017 17:54

  Services are listed here: WebHost Manager "Service Configuration "Service Manager You can read more about this in the docs: Service Manager - Documentation - cPanel Documentation

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  cPanelMichael

  • February 27, 2017 14:52

  Hello, Internal case CPANEL-11510 is open to monitor reports where rogue users appear in "WHM >> List Accounts" due to the existence of files associated with cPanel services in the /var/cpanel/users/ directory. I'll update this thread with more information on the status of this case as it becomes available. Thank you.

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  cPanelMichael

  • April 07, 2017 21:49

  Hello, Internal case CPANEL-11510 was closed, as the issue is not reproducible in the latest cPanel 64 builds. Feel free to let us know if you experience this issue going forward. Thank you.

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