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Can't Create New Account in WHM

Kyaw Min Thant
I'm trying to create a new account for my customer. But I encounter this error. Account Creation Status: failed (XID v394db) The system failed to connect a UNIX domain socket to "/var/cpanel/dnsadmin/sock" because of an error: Not Found How can I solve this? Thanks.

Comments

7 comments

Date Votes
  • cPanelMichael
    Hello @Kyaw Min Thant, It's likely this relates to internal case CPANEL-8400 where the dnsadmin socket directory doesn't exist on fresh installations of cPanel version 58. A resolution is planned for inclusion with cPanel version 62. In the meantime, please browse to the "Software" tab in "WHM >> Tweak Settings", uncheck "dnsadmin" under the "Dormant services" option, click save, browse back to that tab again, and enable "dnsadmin" again. Let us know if this helps. Thank you.
    0
  • Kyaw Min Thant
    Hi, I can't find "Software" tab in my WHM Panel. My WHM version is 58.0.
    0
  • Infopro
    Are you looking here? WebHost Manager "Server Configuration "Tweak Settings
    0
  • cPanelMichael
    Hello, You will need to report this to your web hosting provider if you do not have root access to the system. Thanks!
    0
  • hmaddy
    I am facing the same error on today. XID dbxvvj) The system failed to connect a UNIX domain socket to "/var/cpanel/dnsadmin/sock" because of an error: Connection refused
    0
  • cPRex Jurassic Moderator
    @anoopk350 - are you seeing that error when you try and create an account? If so, can you run this command on the system to make sure that file exists?
    ll /var/cpanel/dnsadmin/sock
    If not, can you try restarting dnsadmin to see if that takes care of the issue? You can do that with the following command:
    /scripts/restartsrv_dnsadmin
    0
  • hmaddy
    @anoopk350 - are you seeing that error when you try and create an account? If so, can you run this command on the system to make sure that file exists?
    ll /var/cpanel/dnsadmin/sock
    If not, can you try restarting dnsadmin to see if that takes care of the issue? You can do that with the following command:
    /scripts/restartsrv_dnsadmin

    Its solved after a cpanel update.
    0

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