Some accounts can't access cPanel

Mounir M

• April 09, 2017 05:24

Hi, Since few weeks i have complaines from some of my clients wich can't access their cpanels and/or webmails ( with valid logins ), and their number is increasing When i try to acces by their logins i can see that, even when changing passwords in WHM, can't acces myself, only by root login Others reported that they can(t access their webmails, even from cpanel / webmail link, message tellin wrong user or password ... CSF and cPHulk OK, Ip's allowed Any idea ??? Dedicated server ( CENTOS 6.9 x86_64 standard / WHM 62.0 (build 20)

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  Patrick Heinz

  • April 10, 2017 17:07

  Hello, Any errors in /var/log/maillog?

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  cPanelMichael

  • April 10, 2017 18:44

  Hello, Do you notice any output to /usr/local/cpanel/logs/login_log or /usr/local/cpanel/logs/error_log at the times when the login attempt fails? Thank you.

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