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URL Redirecting Incorrectly in WHMCS to cPanel Connection

Shane Elmer
I have been having some issues setting up a new WHM / Cpanel / WHMCS Here is a video of the problem I am having: - Removed - One of the most recent problems I have been facing is when connecting WHMCS to WHM in the setting panel it works well. I know this because when adding products / packages it populates information from my WHM server. HOWEVER this is when it gets a little confusing. I am using a dedicated cloud instance at vultr.com (there are countless options so I can make any configuration needed...) BUT The problem I seem to be facing is when I have added clients to the server with a domain, the cpanel options are displayed on the user account page. When you click the link it takes you to the wrong url... and not to the one that I am currently using. This url is not being used anywhere and is assailable via an ip address.. If someone has had this experience before and can help, that would be appreciated!

Comments

15 comments

Date Votes
  • Infopro
    You'll need to speak with your Hosting Provider about this, that's their control panel linking to your cPanel server it looked like from your video. That's not the actual cPanel interface.
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  • Shane Elmer
    Thank you for your fast reply. I am the host in this situation. I was using an auto installer on my centos system however when making changes there must have been something missed. This is a test user account I created to see how it would work for my clients. The email I received from the test account provides the IP address but it is being auto directed to another url. Even from the terminal when I do hostname it displays my custom info. I set the resolvers to Google dns My own nameservers Etc.. I just don't know where to change this default url for the IP and not elsewhere. I have also double checked the .htacess file as well..
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  • Shane Elmer
    You'll need to speak with your Hosting Provider about this, that's their control panel linking to your cPanel server it looked like from your video. That's not the actual cPanel interface.

    Please read the title. I understand you may not have ever seen whmcs. Which cpanel and whm promote.
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  • Shane Elmer
    Why is my post being edited? The title is not correct. Mods taking too much control here.
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  • Infopro
    My apologies, I did not notice it was WHMCS that we were looking at. This is more of a question for the WHMCS forums I think. Have you checked your server settings here?
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  • Infopro
    Why is my post being edited? The title is not correct. Mods taking too much control here.

    The title didn't make much sense so it was updated, by me.
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  • Shane Elmer
    My apologies, I did not notice it was WHMCS that we were looking at. This is more of a question for the WHMCS forums I think. Have you checked your server settings here?

    Yes I have my server successfully added and connected. The users are even populated on whm and a cpanel account is created. It is strange because the text of the link will display as it should, but the href behind the text is different somehow. For example -
    Yahoo
    This maybe a better example of what is going on. (It is not just for the file directory but for any access to cpanel at all. It wants to use an old url)
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  • Infopro
    Thanks, thread title updated again. I wonder if this thread is of any use to you? WHM Connect To WHMCS Redirect On Hostname
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  • Shane Elmer
    Thanks for sharing, however I am already using this feature. - Removed - Also here are my general settings.. where you can see that the url is set properly (to my understanding) - Removed - Is there a reverse dns I need to setup? I highly doubt this, however I am at a loss of why it is not using my url that is being set I also cam across this topic, that seems to get to answer the question however I do not know where to change this url he is talking about within cPanel Changing cPanel URL 47587 Again, I do appreciate your time and assistance
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  • cPanelMichael
    When you click the link it takes you to the wrong url... and not to the one that I am currently using. This url is not being used anywhere and is assailable via an ip address..

    Could you provide an example of the wrong URL that it's utilizing (you can replace a real domain name or IP address with an example)? For instance, is it an old hostname? If so, does saving your existing hostname in "WHM >> Change Hostname" make a difference? Thank you.
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  • Infopro
    I don't think what he's suggesting might be possible there, is what you need here. I assume you do know that URL (cpanel9185519) you're being redirected to, correct? Default hostname for the server when you got it, maybe? Please feel free to open a ticket directly to WHMCS Technical Support about this if you like.
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  • Shane Elmer
    Could you provide an example of the wrong URL that it's utilizing (you can replace a real domain name or IP address with an example)? For instance, is it an old hostname? If so, does saving your existing hostname in "WHM >> Change Hostname" make a difference? Thank you.

    I do not believe it is an old hostname. It has been changed and verified.. For instance this is the ip address: 45.32.xx.xxx used with 45.32.xx.xxx:2087 it will redirect to the hostname... but it should be example.org instead of the hostname. (as an example) So for the test client I created this was the breakdown. 1. Signed up, received verification email 2. Verified 3. Account was created automatically on both whm and cpanel 4. When trying to access cPanel via the test user they are sent to the following urls:
    example.org/clientarea.php?action=productdetails&id=1&dosinglesignon=1
    then
    cpanel9185519.vultr.com:2083/cpsess7595037330/login/?session=examplec%3adqT5jYPewWX9UMkd%3acreate_user_session%2c9e859d8b3c931bfc42872ea9bd0385e6
    but the correct url should be
    example.org:2083/cpsess7595037330/login/?session=examplec%3adqT5jYPewWX9UMkd%3acreate_user_session%2c9e859d8b3c931bfc42872ea9bd0385e6
    (the url in the middle is an old domain that my cPanel used be hosted with. but have since changed..
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  • Shane Elmer
    I solved my problem. In case anyone else has this issue, which im sure they will if they plan on being a reseller with someone like amazon, vultr, etc. The issue for me was with the WHM API 1 hostname. Every single hostname but this was changed and was why it was causing issues on the domain.
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  • alirazakhalid1986
    Hello, I did run this command whmapi1 set-hostname hostname=server.example.org but seems like not working for me? But accounts are synced, however, still i am getting redirected to the old hostname when clicking on LOGIN IN WHM via WHMCS Server Page. I don't know how to resolve this issue. Please tell me?
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  • cPRex Jurassic Moderator
    If you just type "hostname" on the cPanel server, does that return the correct hostname? If so, you may need to contact WHMCS directly to see where that redirect is being stored.
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