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Failed: Account Restore Failed

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3 comments

  • cPanelMichael
    Hello, This error message suggests there's some missing data from the backup archive. Do you have access to the source server where the account exists? If so, can you try manually backing up the account on that server to see if there are any errors during the backup process? EX:
    /scripts/pkgacct $username
    Thank you.
    0
  • A Hartonian
    Hello, I have a few similar folders in my home directory. is it safe to delete these folders? looks like its stray
    0
  • cPRex Jurassic Moderator
    It's fine to remove those as long as you aren't actively performing a backup or restore.
    0

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