Keeping Sites Up To Date

Harlequin

• December 06, 2017 08:30

As the server grows and more clients come on board it's becoming evident that some clients (a small minority I might add) simply are not keeping their CMS up to date. We actively monitor all sites and know which ones are at risk but despite asking repeatedly they still haven't been updated. We also provide video tutorials for them so they can update the CMS themselves if they choose to. We're considering implementing a procedure that suspends accounts for sites that are deemed a risk to the server and I wondered what others might have done about this themselves...?

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  sparek-3

  • December 06, 2017 16:16

  Welcome to the web hosting industry! Yep, this issue is rampant within the industry. You can be proactive and suspend accounts that don't update their scripts, but there are probably few web hosting providers that do this. That doesn't mean it's not a good idea, just that there aren't a lot of hosting providers that do this. We send out routine notices to accounts that have outdated scripts (what we can detect) and warn them that their account could be suspended if it is not updated. We use this as a precursor for suspending their site when (and it's a matter of when, not if) their site gets hacked and used for abusive purposes. Your best bet is to have real good monitoring of your servers so you can detect abuse and spam and take action against the offending accounts as soon as possible. I would venture a guess that a majority of web hosts do not realize how much of an issue outdated scripts really are or how much abuse is happening on their servers.

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  cPanelMichael

  • December 06, 2017 17:41

  Hello, While not entirely related to your question, I did want to note that the following documents provide some basic information on steps you can take to help increase PHP security, and also to prevent email abuse (often the reason a malicious user is exploiting a website): PHP Security Concepts - cPanel Knowledge Base - cPanel Documentation How to Prevent Email Abuse - cPanel Knowledge Base - cPanel Documentation Thank you.

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