Issue with email bounce script

bugetarul

• December 13, 2017 01:50

Hi I have an application that uses smpt to make bounce. The application sends mail but the bounce part does not work. It's not because of the application. In any case, there are no errors in the logs the bounce mail account is ok. Recently, besides php 56 I installed php 7. Can it be connected? I'm not able to find information about the malfunction in the logs It's not an application-related problem, it's something with the server but I can not understand what.

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  acenetgeorge

  • December 13, 2017 12:54

  Sending via PHP Mailer is strongly recommended, since this sends mail though Exim and logs all mail. Easier to check and deal with abuse this way In WHM, check your "Restrict outgoing SMTP to root, exim, and mailman (FKA SMTP Tweak)" setting in Tweak settings. If it is enabled, SMTP is blocked unless the mail is sent through the server's root, exim, and mailman users. If you use CSF, you can disable this Tweak Setting, and just restrict to specific users via the CSF configuration file. In the /etc/csf/csf.conf file, just add the username in question to "SMTP_ALLOWUSER =" and they will be able to send via SMTP.

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  bugetarul

  • December 13, 2017 17:18

  I made both changes, no change. Sure php7 does not affect something? i have php56 and php 7 Nothing in the logs

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  sparek-3

  • December 13, 2017 17:22

  The application sends mail but the bounce part does not work.

  
  What are you expecting the application to do? I'm not understanding what is not working. Perhaps we have a different definition of what bounce means.

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  cPanelMichael

  • December 13, 2017 17:24

  Hello, You could try adjusting the options referenced in the earlier post, but it's a difficult issue to troubleshoot without a better idea of how the application works. Are there any entries at all in /var/log/exim_mainlog related to the failed message? Thank you.

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  bugetarul

  • December 13, 2017 18:09

  except for this error that does not know what the rest of it ok 2017-12-11 23:12:10 SMTP connection from [127.0.0.1]:43048 (TCP/IP connection count = 1) 2017-12-11 23:12:10 SMTP connection from (localhost) [127.0.0.1]:43048 closed by QUIT The application is interspire marketing, which use bounce for mails. There are no errors in the application. I'm reasonably sure it's not the problem. I also closed CSF, is not to blame.

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  sparek-3

  • December 13, 2017 18:16

  A bounce address (or envelope-sender) is the email address that will receive the bounce back message should an email be rejected by the recipient's mail server. If the messages are sent out successfully then there will be no bounce back message. Or am I missing something?

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  bugetarul

  • December 13, 2017 18:49

  the application makes a test to contact the bounce mail account. dont work... without error message the mail bounce account is ok, the login settings are ok ...

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  cPanelMichael

  • December 13, 2017 18:51

  Hello, You could also review /var/log/exim_rejectlog for any output when testing your application? Additionally, does the bounce@domain.tld email address exist? If not, what's configured under "cPanel >> Default Address" for the domain name? Thank you.

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  bugetarul

  • December 13, 2017 19:10

  the bounce addres exist. is Forward to your system account ...

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  cPanelMichael

  • December 13, 2017 19:15

  Hello, Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look to see what could be happening. Thank you.

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